Agent - Voice | Collections (English)

7 days ago

Noida, India iQor Full time

Job Summary:

We are searching for a polite, professional Collections' Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Collection's Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Collections' Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Answer inbound calls and greet customers with energy and enthusiasm. Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. Meet department productivity and quality standards. Strive for first call resolution and take true ownership of customer needs and issues. Communicate and follow instructions for one call customer resolution. Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. Take an active role in educating customers about our clients products and services.

Mininum Qualifications and Skills:

At least 18 years old Good English communication skills Knowledge of collections and customer service practices and principles Preferably with at least 6 months of International BPO experience Can work full-time, on flexible schedules and overtime

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