ServiceNow Solution Architect

14 hours ago

New Delhi, India Microland Limited Full time

Role OverviewWe are looking for a ServiceNow Solution Architect to join Microland’s ServiceNow Practice team — someone who can blend deep platform expertise with presales flair and solutioning leadership.If you enjoy architecting enterprise-scale ServiceNow solutions, influencing deal strategy, and being the go-to person for “how exactly will this work?” — this role is for you.Experience- 15+ years of total IT experience, including: - 15+ years in ServiceNow solutioning, implementation, or architecture. - 12+ years in presales and RFP solutioning, including deal defense and client presentations. - Proven ability to architect and integrate ServiceNow solutions across multiple technology towers for large enterprise clients. - Strong experience across core ServiceNow modules: - ITSM (Incident, Problem, Change, CMDB, Service Catalog) - ITOM (Discovery, Event Management, Service Mapping) - ITAM, HRSD, CSM, and SecOps (preferred).Skills & Competencies- Deep working knowledge of ServiceNow platform capabilities, including: - Scripting (JavaScript), Flow Designer, UI Builder - Integrations (REST/SOAP APIs, MID Server, IntegrationHub) - CMDB & CSDM data model, ACLs & platform security - ServiceNow GenAI and Agentic AI frameworks — practical understanding of enterprise use cases. - Strong understanding of ITIL and IT Service Management principles. - Exceptional presentation, communication, and customer engagement skills — able to turn complex architecture into clear business value. - Ability to collaborate across sales, delivery, and product teams to design holistic, scalable solutions.Key Responsibilities- Engage with customers and account teams to understand business challenges and design tailored ServiceNow solutions. - Own the end-to-end solutioning process for RFPs and proactive proposals — from requirement analysis, estimation, and architecture to deal defense and customer presentations. - Collaborate with sales and delivery teams to position ServiceNow solutions aligned with client goals and Microland’s strategic value propositions. - Design technical roadmaps and modernization strategies for enterprise ServiceNow environments. - Evaluate and integrate third-party tools and partner solutions where appropriate. - Stay ahead of the curve by exploring new ServiceNow features and AI capabilities to drive automation and efficiency. - Ensure all proposed solutions are cost-optimized, scalable, secure, and performance-driven. - Contribute to practice development by mentoring teams, refining solution frameworks, and shaping reusable assets.

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