Account Coordinator- Subtitling Client Services

3 weeks ago

Bengaluru, India Deluxe Full time

Job

Account Coordinator- Subtitling Client Services

Description

Designation: Accounts Coordinator/ Client Services Executive

Roles and Responsibilities:

o Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
o Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
o Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
o Create, maintain and communicate to client project timelines and budgets.
o Prepare and communicate pricing quotes and estimates with client.
o Ensure Billing and Revenue Tracking is maintained weekly.
o Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
o Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.

o Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
o Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
o Working with Account Coordinators to ensure day to day production is running effectively.
o Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
o Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
o Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
o Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
o Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
o Forecast and track key account metrics.
o Communicate regularly with client regarding project performance metrics.

Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
o Initiate corrective action process as needed.
o Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
o May be responsible for educating and advising client about new services offered.

Note:

1. This is client interaction role and not Finance & Accounts role.
2. Transport - free pick-up and drop facility from your residence to work and back.

3. Meals - Breakfast, Lunch and dinner will be served in the facility.

4. Candidate should be open for Night shift.

has context menu

  • Account Coordinator- Subtitling Client Services

    5 days ago

    Bengaluru, Karnataka, India Deluxe Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JobAccount Coordinator- Subtitling Client ServicesDescriptionDesignation: Accounts Coordinator/ Client Services ExecutiveRoles And ResponsibilitiesCustomer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.Connect with clients and drive regular status calls, executive summaries and...

  • t Coordinator – Subtitling

    7 days ago

    Bengaluru, Karnataka, India Global3 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring:Sr.Project Coordinator – Subtitling & Dubbing Services (Bangalore | Hybrid Work)Are you passionate about media localization and skilled in managing fast-paced projects? We're looking for a Project Coordinator to join our Operations team in Bangalore.About the RoleAs a Project Coordinator, you will be responsible for creating and managing...

  • Localization coordinator

    2 weeks ago

    Bengaluru, India Deluxe Full time

    Title: Localization Coordinator, Subtitling Business Unit: Deluxe LocalizationAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and...

  • Localization Coordinator

    2 weeks ago

    Bengaluru, India Deluxe Full time

    Title: Localization Coordinator, Subtitling Business Unit: Deluxe LocalizationAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T...

  • Localization Coordinator

    2 weeks ago

    Bengaluru, India Deluxe Full time

    Title: Localization Coordinator, Subtitling Business Unit: Deluxe LocalizationAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T...

  • Hiring- Deluxe| Client Servicing

    1 day ago

    Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hiring for Client Servicing (Accounts/Localization Coordinator) | B2B | OTT Platforms | US ShiftMeet Your HR Contact:HR Ananya HR Pavithra Rivera Manpower Services(DO FORWARD THE CV ON WHATSAPP IF THE LNE IS BUSY TO BOOK SLOTS)Client Servicing | B2B ProcessRole: Accounts Coordinator / Localization CoordinatorProcess Type: B2B (Semi-Voice 70% Non-Voice, 30%...

  • Localization Coordinator

    2 weeks ago

    Bengaluru, India Deluxe Full time

    Title: Localization Coordinator, Subtitling Business Unit: Deluxe LocalizationAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and...

  • Localization Coordinator

    4 weeks ago

    Bengaluru, India Deluxe Full time

    Title: Localization Coordinator, SubtitlingBusiness Unit: Deluxe LocalizationAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and...

  • Localization Coordinator

    2 weeks ago

    Bengaluru, India Deluxe Full time

    Title: Localization Coordinator, SubtitlingBusiness Unit: Deluxe LocalizationAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and...

  • Localization Coordinator

    2 weeks ago

    Bengaluru, India Deluxe Full time

    Title: Localization Coordinator, SubtitlingBusiness Unit: Deluxe LocalizationAbout the CompanyAs the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and...