Manager Receivables

2 days ago

Hyderabad, India CARE Hospitals, Quality CARE India Limited Full time

Role and Responsibility :

Ensure Credit and Collection KPI delivery and facilitate process improvements through Unit receivable Teams.

Facilitate AR monitoring at corporate and effective reconciliations protocols.

Hold relationship for key group level accounts.

Assess adequacy of provisions and rationale for bad debts write offs (including disallowances)

Act as a bridge and facilitate implementation of Corporate initiatives.


Key Responsibility Areas:


Receivable Management

Maintain account relationships with key accounts at units and particular focus on growing account.

Ensure compliance to Credit Management policies and SOPs.

Oversee account reconciliation and balance confirmation process at hospital with customers

Drive collection performance and resolve issues with local teams. Monitor key KPIs related to Sale Days and collection targets through cash forecast, receivable budget and target setting processes.

General Credit / Cash Patients oversight and dispute management and align legal actions with operations team

Monitor provision for doubtful debts adequacy for both bad debts and disallowances. Ensure strict compliance corporate policies and accurate reporting.


Credit Management

Monitor bill dispatch TAT and ensure timely submission to parties. Engage with operations and billing teams to ensure bottlenecks are resolved.

Oversee credit bill docketing process (documentation / verification / submission) to meet respective KPI measures

Ensure customer queries are tracked and responded without any delay and with customer satisfaction and these don’t ultimately result in deductions.

Review disallowance at customer level and implement adequate processes to control / eliminate disallowances while engaging with billing, operations and IT functions.

Engage with operations and oversee adherence to payor protocols / MOU conditions for credit billing. Review delays and disallowances for necessary process improvements.

Continuous Improvement and Initiatives

Partner with Billing, Operations, Revenue Assurance and Technology functions for following agendas:

Document process flows and SOPs to drive standardization in transaction execution.

Identify billing related opportunities for credit bills and facilitate changes in Miracle-HIS

Identify automation / centralization opportunities

Review and Reporting

Ensure timely and accurate submission of Receivables / collections related management dashboard for review.

Follow up on action items and ensure timely status update to stakeholders.

Monitor all applicable financial and operating parameters related to Credit Bill Cycle and work with targeted outcomes.


Team Management

Establish and monitor KRAs for team members and measure performance through organized review framework within the team.

Ensure the whole team is familiar with applicable policies, procedures and SOPs and adherence to these is monitored on an ongoing basis.

Ensure adequate training and handholding for all team members.

Team up with other departments such as Billing, Finance, Marketing, Operations, IT etc. to ensure collective support and seamless execution of transactions and issues are promptly resolved.



Requirement:


Experience of at least 5-6 years in a similar role of receivable management and collections.

Prior experience in engaging with TPAs / Insurance Companies, public sector companies or state / central health schemes is an essential attribute.

Excellent communication skills both oral and written and ability to engage with internal and external stakeholders.

Good analytical, presentation and negotiation skills.

Strong business acumen to contribute to operating decisions and credit control initiatives.

Experience in a hospital environment with similar set of credit parties would be preferred.

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