Contact Center support Engineer
3 days ago
Job Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and telephony systems and Salesforce service cloud. Monitor and troubleshoot voice network performance, ensuring high availability and quality of service (QoS). Manage call routing, dial plans, voicemail systems, and call recording solutions. Collaborate with network and IT teams to ensure seamless integration of voice and data networks.Provide Tier 2/3 support for voice-related incidents and service requests. Maintain documentation for telephony infrastructure, configurations, and procedures. Coordinate with vendors and service providers for system upgrades, maintenance, and support.Ensure compliance with regulatory requirements (e.g., E911, GDPR) and internal security policies.Participate in disaster recovery planning and testing for voice systems. Solid understanding of telephony protocols (SIP, VoIP, WebRTC) and contact center infrastructure.Experience with cloud-based contact center solutions and their deployment.Strong understanding of APIs, CRM integrations, and middleware technologies. Excellent communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
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Contact center
5 days ago
Bengaluru, India Weekday AI Full timeThis role is for one of the Weekday's clients Min Experience: 5 years Location: Bengaluru JobType: full-time As a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...
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Contact center
4 days ago
Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...
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Contact center
4 days ago
Bengaluru, Karnataka, India Weekday AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: BengaluruJobType: full-timeAs a Contact Center Operations Manager, you will be at the heart of ensuring efficient and effective customer engagement through inbound, outbound, and digital channels. You will lead operations across multiple teams, overseeing performance metrics,...
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Contact Center Cloud Engineer
4 days ago
Bengaluru, Karnataka, India Innova ESI Full time ₹ 6,00,000 - ₹ 18,00,000 per yearContact Center Cloud Engineer6 months4-7 Years4+ YearsBasic Qualifications∙ Bachelors/Degree in Computer Science or other technology field∙ 5-7 years of Contact center experience∙ 1-2 years of experience with Azure Dynamics 365 and Azure Communication services∙ Working knowledge of Copilot Studio∙ Sound knowledge of MS/Azure infrastructure∙...
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Contact Center Architect
1 week ago
Greater Bengaluru Area, India Saaki Argus and Averil Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole SummaryTheContact Center Architectwill serve as aprincipal technical leader, responsible for translating complex business requirements into scalable, secure, and innovative contact center solutions. This senior role demands deep, hands-on expertise in the architecture, development, and end-to-end implementation of major Contact Center as a Service...
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Contact Center Architect
2 days ago
Bengaluru, Karnataka, India Study Abroad 7 Full time ₹ 12,00,000 - ₹ 36,00,000 per yearIf you have strong expertise in Genesys Cloud CX, Amazon Connect, and Nice CXOne, along with solid development skills in Java, , and React, we'd love to hear from youExperience: 12–15 YearsLocation: BangaloreWork Mode: WFONotice Period: Immediate to 15 DaysKey Responsibilities:Design and architect Cloud Contact Center solutions using Genesys / Amazon...
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Contact Center
4 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Contact Center
4 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Contact Center
4 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Contact Center
4 weeks ago
Bengaluru, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
