Customer Support Executive

2 days ago


New Delhi, India Golden Opportunities Full time

Only Chennai candidates can applyJob descriptionRole & responsibilities- Customer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution. - Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met. - Issue Resolution Troubleshoot customer problems efficiently and escalate unresolved cases to higher-level support teams. - Compliance & Process Adherence Follow all company policies, quality guidelines, and compliance standards while interacting with international customers. - Reporting & Documentation Maintain proper call logs, update customer records in CRM systems, and track issues until closure. - Collaboration – Coordinate with internal teams to provide seamless customer experience and improve service delivery. - Continuous Improvement – Participate in training and upskilling programs to enhance communication and process knowledge.Preferred candidate profile- Looking for 1+ yrs of experience in international voice process. - Immediate Joiners only can apply. - Candidate should open for rotational night shifts and rotational week off. - Graduate/Undergraduate in any discipline. - Excellent communication skills in English (verbal & written) with neutral accent. - Strong interpersonal, problem-solving, and active listening skills. - Ability to work in night shifts as per process requirement. - Basic computer knowledge (MS Office, typing skills, CRM tools). - Prior experience in International Voice Process / BPO preferred. - Ability to work under pressure and meet SLA deadlines.Interested candidate and immediate Joiners only can share updated resume to brindha@gojobs.biz



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