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Implementation/Onboarding Consultant
1 month ago
Experience - 5- 8 Years
Job Location - Bangalore
Mandatory Skills - Warehouse Management System (WMS), Implementation and Onboarding.
QUALIFICATIONS, EXPERIENCE AND SKILLS :
- 5+ years' experience, preferably working in the logistics business domain, as and Onboarding/Implementation Specialist/Consultant for a Multi-National Organization
- Demonstrated ability to successfully implement WMS (Warehouse Management Systems), Market Access, Fulfillment systems or similar B2B products at multiple Business units.
- Educational background in BE or BTECH and having completed the course with at least First class from a leading University.
- Deep knowledge and expertise of different Implementation/Onboarding phases and processes
- Excellent written and verbal communication skills.
- Understanding various cultures globally is key.
- Demonstrated ability in understanding client requirements, product features and performing fit-gap analysis mapping the client requirements to product.
- Experience working with agile software development teams in distributed locations with a mix of on and on-offshore resources.
- Preferably to have prior experience in preparing sophisticated training courses on user interactions with software.
- Ability to function professionally at a high level in a fast-paced environment with multiple projects, deliverables, deadlines, and stakeholders.
- Highly accountable and team oriented with ability to work cross-functionally.
- Ability to work independently with minimal supervision.
- Effective interpersonal skills, including verbal and written communication
KEY ACCOUNTABILITIES:
- Have an in-depth understanding specifically WMS (Warehouse Management Systems), Supply Chain System or Solution, TOP (Terminal Operating Platform/System) products
- Configure a client/branch in these products as per provided configuration processes and help in timely UAT and Go-Live.
- Understand Business requirements, conduct Product demonstrations and walkthroughs, perform Fit-Gap analysis, perform User trainings, prepare/execute UAT scenarios, Go-Live preparation, support Go-Live and provide Post-Go-Live Hypercare support.
- Help prepare detailed Onboarding plans (covering activities such as Product demonstrations, Product Configurations, Document templates preparation, Hypercare etc. ) with Onboarding Lead/Professional Services Manager and execute them to onboard multiple internal/external sites in parallel.
- Help in preparation and review of Product User manuals to be used as part of Business user training.
- Develop documentation and training materials for the team, as well as for the customers.
- Maintain repository of product training videos and materials.
- Maintain up to date backups of all courses and relevant materials.
- Conduct online or in-person training sessions with customers and partners, as required.
- Own the process to gather requirements for new courses and work in tandem with other teams to develop necessary materials to train customers, partners, and employees.
- Maintain Learning Management System (LMS), as well as any other software required for training efforts (CRM, file sharing folders, etc. )
- Collaborate with the business, product teams and software engineers to create and revamp training courses according to product updates
