Monitoring Engineer

3 weeks ago


Thiruvananthapuram, India KniTT Full time

Job Title:

AWS L1 (Level 1) Monitoring Engineer, responsible for the basic monitoring and first-level support of customer’s AWS (Amazon Web Services) infrastructure. Be the first point of contact for incident detection, initial troubleshooting, and escalation.


Key Responsibilities:


Monitoring:

  • Use AWS CloudWatch, Elastic search, APM, CloudTrail, RANCHER and other monitoring tools to monitor the health and performance of AWS resources such as EC2, route 53, Cloud Flare, WAF, VPC, Istio Ingress gateway, Micro services, ECR, Lambda, RDS, S3 storages.
  • Set up alarms and notifications to alert the team of any issues or breaches in thresholds.
  • Track and report on system uptime, performance metrics, and usage statistics.

Incident Management:

  • Respond to alerts and notifications, performing initial diagnosis and troubleshooting.
  • Escalate issues to Level 2 or Level 3 support teams if the problem cannot be resolved at Level 1.
  • Document incidents, actions taken, and resolutions in an incident management system.

System Health Checks:

  • Perform regular health checks of the AWS environment to ensure optimal performance and availability.
  • Verify that backups, snapshots, and other redundancy measures are in place and functioning correctly.

Log Analysis:

  • Review system and application logs to identify potential issues or areas for improvement.
  • Utilize AWS CloudTrail and CloudWatch Logs for audit and security monitoring.

Basic Maintenance:

  • Perform basic maintenance tasks, such as restarting services, updating monitoring configurations, and applying patches or updates under supervision.

Collaboration:

  • Work closely with other members of the IT team, including network engineers, database administrators, and security professionals, to maintain the AWS environment.
  • Communicate effectively with stakeholders regarding the status of incidents and ongoing issues.

Documentation:

  • Maintain documentation of system configurations, procedures, and changes made to the environment.
  • Ensure that knowledge base articles are up to date for future reference by other team members.


Qualification & Experience:

  • Bachelor's degree in Computer Science or equivalent.
  • 1 to 3 years in a similar role


Skills Required:

  • Basic AWS Knowledge: Understanding of core AWS services like EC2, route 53, Cloud Flare, WAF, VPC, Istio Ingress gateway, Micro services, ECR, Lambda, RDS, S3 storages.
  • Monitoring Tools: Experience with monitoring tools such as AWS CloudWatch, CloudTrail, RANCHER, Elasticsearch, APM.
  • Incident Management: Familiarity with IT service management (ITSM) tools like Jira.
  • Troubleshooting Skills: Ability to perform basic troubleshooting of cloud resources and services.
  • Communication: Good communication skills for effective interaction with teams and stakeholders.
  • Documentation: Ability to create and maintain clear documentation.

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