Project Manager

2 months ago


Delhi Division, India Orbitouch Outsourcing Private Limited Full time

Urgent opening || Project Manager || : New : Project : 7+ : days/time- 5 days (24 -7)

Job Responsibilities :

- Helpdesk management background focused on design and deployment of support processes, leveraging opportunities to automate wherever possible


- Proven record of driving documentation initiatives


- High-level leadership and mentoring capability, leading a Support Department.


- Provide Service Management, identify business stakeholders, build and maintain relationships, provide service delivery reporting.


- Prepare Project Status Dashboard and share with Top Management on weekly basis.


- Experience in coordination for Information Security Audits & Compliances.


- Manage process for communicating outage/emergency activities to the organization / customer


- Develop and document ITIL based processes and procedures for improving efficiencies


- Maintain a positive, respectful, team-first attitude and lead by example at all times. Effectively communicate an appropriate level of detail in a timely manner to staff.


- Review survey feedback to improve services oversee staff activities : Train, coach and mentor Service Desk Analysts (Level 1 / 2)


- Effectively plan, coordinate & meet deadlines (within SLAs)


- Self-driven, able to prioritize tasks and implement changes smoothly


- Develop plan to establish team responsibilities and processes to plug the gaps


- Must have strong client interfacing skills


- Strong skills to resolve complex situations through proactive actions


- Excellent interpersonal and communication skills


- ITIL or Project management certification will be & Skills required 7+ years of experience in the IT Infrastructure


- 2 + Years of Project Management experience


- Infrastructure domain knowledge is essential.


- Project Management of atleast 2 Projects through all stages.


- Experience managing multiple projects with competing priorities.


- Ability to develop and monitor project schedules and timelines to identify and meet critical milestones


- Ability to create the project documents as necessary to detail.


- Ability to do remote project management teams


- Proficient in Project management tools & processes.


- Good and effective Oral and written Communication skills.


- Good Analytical & Problem Solving skills


- Good debugging/Troubleshooting skills


- Willing to work in a 24 -7 environment


- Good Interpersonal skills & Positive attitude


- Good coaching skills


- Team player with focus on customer

(ref:hirist.tech)
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