Servicenow Solution Architect

3 weeks ago


Bengaluru, India Birlasoft Full time

1.About the Job - The candidate should require mandatory ServiceNow Experience.

2.Job Title - ServiceNow Solution Architect

3.Location Bangalore

4.Educational Background - UG. B. Tech /B. E in any specialization PG. – MCA in Computers

5.Key Responsibilities -

  • Lead the design and architecture of strategic solutions within the ServiceNow platform to meet the business requirements of our organization and our clients.
  • Collaborate with stakeholders to understand business needs and requirements and translate them into technical solutions within the ServiceNow platform.
  • Design and develop custom applications, modules, and workflows within ServiceNow, focusing on areas such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
  • Provide technical leadership and guidance to development teams, ensuring adherence to best practices and standards for ServiceNow development.
  • Evaluate existing systems and processes to identify opportunities for improvement and optimization using ServiceNow.
  • Design and implement integrations between ServiceNow and other systems and applications, using technologies such as REST, SOAP, and MID Server.
  • Collaborate with cross-functional teams to ensure the successful delivery and implementation of ServiceNow solutions, including testing, deployment, and post-implementation support.
  • Stay up to date with the latest ServiceNow features, capabilities, and industry trends, and provide recommendations for their adoption within our organization and our clients.

6.Skills Required -

  • Minimum of 6 years of experience in ServiceNow development and architecture, with expertise in JavaScript, HTML, CSS, and ServiceNow scripting languages (e.g., GlideScript, Jelly).
  • Proven experience designing and implementing complex solutions within the ServiceNow platform, with a strong understanding of ITIL processes and principles.
  • ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, Certified System Administrator) required.
  • Strong leadership and communication skills, with the ability to effectively collaborate with stakeholders and lead cross-functional teams.

7.Additional Requirements -

  • Excellent problem-solving and analytical skills, with the ability to think strategically and propose innovative solutions.
  • Ability to work effectively in a fast-paced, dynamic environment, and manage multiple projects simultaneously.



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