Key Account Manager

1 day ago


Chandigarh, India TLC DigiTech Pvt. Ltd. Full time

Account Manager – Restaurant OnboardingResponsible for onboarding new restaurant partners onto our platform, ensuring a smooth and timely go-live process, and setting them up for long-term success.. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategie.Key Responsibilities:- Onboard new restaurant partners from contract signature to go-live, ensuring all setup requirements are met. - Ensure accurate setup of restaurant information including menus, pricing, delivery details, and branding. - Monitor progress and track key milestones during onboarding, proactively identifying and resolving any blockers. - Build strong relationships with restaurant partners to ensure a positive first impression and foundation for long-term retention. - Collaborate with Sales and Account Management teams to handover accounts post-onboarding with all documentation and insights. - Maintain and update CRM or onboarding tools with detailed notes and progress. - Provide feedback to internal teams to improve onboarding processes and customer experience. - Coordinated with central teams to execute initiatives boosting revenue. - Engaged owners to enhance operational efficiency and service quality.Qualifications:- Bachelor’s degree in business, Hospitality, Communications, or a related field. - 4 years+ of experience in Account Management, Onboarding, Customer Success, or similar roles, preferably in food tech or hospitality. - Excellent communication and interpersonal skills. - Tech-savvy and comfortable working with digital tools, dashboards, or CRMs - Ability to manage multiple accounts simultaneously in a fast-paced environment. - Passion for food, hospitality, and helping partners succeed. - Prior experience onboarding restaurants or working in a food delivery, POS, or restaurant tech platform.


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