
Salesforce Lead Consultant
1 day ago
Job Role : 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗟𝗲𝗮𝗱 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗖𝗹𝗼𝘂𝗱 𝗩𝗼𝗶𝗰𝗲 & 𝗔𝗺𝗮𝘇𝗼𝗻 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗖𝗧𝗜
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote (India)
𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻: Salesforce Lead Consultant
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 6+ Years
𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲:
We are seeking a highly skilled Salesforce Lead Consultant with proven expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations. The ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities. This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.
𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.
• Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.
• Build and integrate with AWS Lambda functions for Amazon Connect.
• Extend & customize functionality using Open CTI interface.
• Collaborate with stakeholders to capture requirements and deliver scalable solutions.
• Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.
• Provide best practice guidance, governance & performance optimization.
• Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.
• Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.
𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲:
• 6+ years in Salesforce consulting (Service Cloud focus).
• Salesforce Administrator & Service Cloud Consultant certified.
• Proven Service Cloud Voice implementation experience.
• 1+ full lifecycle Amazon Connect CTI Adapter implementation.
• Hands-on AWS Lambda + Salesforce integration experience.
• Strong knowledge of Open CTI customization.
• Excellent client engagement, problem-solving & stakeholder management.
𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀:
• Exposure to Einstein Bots, Digital Engagement, Omni-Channel.
• Familiarity with AWS ecosystem (S3, Lex, Polly).
• Knowledge of Salesforce DevOps & CI/CD.
• Agile project delivery experience.
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