Reservations Executive

We are looking for a dynamic candidate with experience in Hotel Reservations / Front Office.

* Opening for Gurgaon location

* Working Days – 6 Full time (from Office)

* Relocation – No

KRA:

• Handle Inbound / Outbound client calls / message inquiries on IVR / OTA's, and convert inquiries into bookings to meet and exceed revenue targets
• Successfully create business from existing customer accounts by sending them new offer updates, packages and more
• Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments / balance receivable, etc
• Responsible for OTA marketing / promotion plans
• Identifies new revenue generation opportunities to achieve personal and property revenue goals
• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Actively participate on social media travel related groups for generating more leads and reach out to prospective customers
• Schedule client visits for prospective clients and coordinate site visits
• Maintain and update inquiry records, sales records for online and offline sales
• Prepare daily check in / check out schedule for respective check ins / check outs and share with Operations team for site preparation
• Collect and maintain customer information database, contact details
• Keep track of balance payments receivable, extra charges, additional services rendered and ensure collection and update at check in / check out
• Track the number of monthly inquiries through offline and online channels for sales analysis
• Prepare and maintain daily and weekly reports for leads and conversions
• Prepare a review follow up sheet and follow up for reviews from guests
• Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors
• Help in research and development of new online and offline sales channels / partners

Qualifications & Experience

• Candidates with min 2-3 years of experience in front office / reservations department (hotels)
• Excellent communication skills, English (written and spoken) is a must
• Good knowledge of Microsoft Office / Excel is mandatory

Office location:

Daily reporting would be at our office at Spaze I-tech park, Sohna Road, Gurgaon

Working Hours & Days: 10:00 AM - 7:00 PM, 6 days a week. Since we are a hospitality company, weekly off's are not on weekends. The candidate will be given the option to choose a weekly off between Monday - Thursday at the time of appointment. Only Candidate's who are willing to take up added responsibility, and be a part of a fast growing start up should apply.

Growth Prospects: We are looking for honest, hard working and dedicated employees who have the passion and will to excel. This is an opportunity to be a part of a new start up. The incumbent will have the opportunity to take up more tasks (apart from ones mentioned above) as he/she feels comfortable, and will be given the opportunity to grow much faster, than a traditional corporate set up.

Interested Applicants may reach at 9599115126