Store Director

About the Opportunity

Oversee the day-to-day operations of a branch and ensure seamless performance.

Responsibilities

• Open the strong room by 9:05 A.M. to begin the workday.
• Manage inventory, track stock levels, download the stock report, and maintain proper display of jewelry.
• Update staff attendance reports in the team communication platform.
• Reserve minimum cash and deposit excess cash to the respective branch account.

Customer Service Excellence

• Maintain high standards of customer service and satisfaction.
• Handle customer inquiries, resolve issues promptly, and provide excellent customer experience.
• Train and motivate staff to deliver exceptional customer service.

Sales and Marketing Initiatives

• Drive Sales and Marketing efforts to achieve targets and maximize revenue.
• Plan and execute promotional activities, events, and campaigns to boost sales.
• Propose innovative ideas to increase market share and stay competitive.
• Maintain outstanding store condition and visual merchandising standards.
• Build and maintain strong relationships with customers through regular communication, feedback collection, and personalized interactions.
• Analyze customer feedback to identify areas for improvement and opportunities to enhance the customer experience.
• Develop retention strategies to reduce churn, increase customer satisfaction, and maximize customer lifetime value.
• Prepare a marketing calendar based on branch catchment area and activity type.
• Utilize market research and data analysis to identify potential customer segments and opportunities for growth.
• Generate leads through targeted campaigns, outreach efforts, and networking activities to acquire new customers.
• Oversee social media presence across platforms to increase brand visibility.

Team Leadership

• Lead and manage a team of sales associates, administrative staff, and support personnel.
• Provide guidance, training, and motivation to ensure high performance and productivity levels.
• Recruit, train, and supervise branch staff.
• Review sales executive performance, provide specific feedback, and highlight notable achievements.
• Identify and commend strengths and positive attributes of sales executives.
• Address areas for improvement and provide guidance to enhance performance.

Financial Management

• Effectively manage branch budgets, controlling expenses while maximizing profitability.
• Monitor branch expenses and financial reports.
• Analyze financial data and take corrective actions as needed.

Safety and Security Measures

• Ensure compliance with safety, security, and legal regulations.
• Implement security measures to safeguard assets and prevent theft or loss.
• Maintain a safe and secure environment for staff and customers.
• Implement measures to prevent theft and ensure asset safety.

Compensation Package (CTC)

5-7 Lakhs Per Annum