Revenue Operations

2 weeks ago

Bengaluru, Karnataka, India Whatfix Full time

**About Whatfix**

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). We empower companies to maximize the ROI of their digital investments across the application lifecycle.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Our product suite consists of three products - Mirror, DAP, and Analytics.

Our team operates globally from seven offices across the US, India, UK, Germany, Singapore, and Australia, and has a presence across 40+ countries.

We have a strong track record of success, with 700+ enterprise customers, including over 85 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

We are backed by top investors, including Warburg Pincus, SoftBank Vision Fund 2, Cisco Investments, Eight Roads Ventures, Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

**Ideal Candidate**

To succeed in this role, you should have:

  • 3-5 years of experience working in SaaS organizations, preferably with 2+ years of experience working in a revenue (sales/partnerships/marketing/customer success) function.
  • Experience working with executive stakeholders, delivering detailed quantitative analysis and insights.
  • Be comfortable creating and delivering executive-level presentations and be willing to accept an agile work portfolio containing strategic, tactical, and ad-hoc projects.

**Job Description**

We are looking for a Sales Operations Analyst/Specialist to join our Revenue Operations department. In this role, you will be responsible for handling end-to-end Sales operations functions, ranging from running forecast calls to streamlining data and insights & tracking key revenue metrics.

This is a full-time position, requiring work from the office five days a week located in HSR Layout, Bangalore, and you will be expected to work in a EMEA time zone (1 PM - 10 PM IST).

**Key Responsibilities**

  • Own Forecast calls across various levels to ensure predictable quarterly revenue outcomes.
  • Maintain Salesforce Pipeline hygiene is paramount for the organization.
  • Work closely with Sr Sales Leaders to define action plans to achieve the quarterly / yearly business outcomes.
  • Consolidate and lead analytics & reporting across sales & partnerships.
  • Orchestrate reporting cadences, TAT for publishing reports, and guidelines for documentation.
  • Focus more on automation and drive adoption of Looker reports among sales and partnerships leaders/managers.
  • Lead best practices on dashboarding and tracking sales metrics and conduct periodic sales review meetings.

**Strategy & Planning**

  • Bring strategic alignment and coordination in function-level operations.
  • Work closely with the business finance team, BU leadership, and BU Operations team to translate financial objectives and company-level plans into quarterly operating plans for Sales.
  • Streamline planning, modeling, forecasting, and reviews for sales.

**Success in the Role**

  • 30 days: Complete onboarding, understand engagement rules, and build a network across teams.
  • 60 days: Engage with senior stakeholders, participate in forecast calls, align sales compensation plans, and analyze revenue metrics.
  • 90 days: Take ownership of strategic projects, identify process gaps, and support senior sales executives in achieving goals.
  • 180 days: Provide data-driven insights to sales leaders and contribute to quarterly and annual planning for achieving OKRs.
  • 365 days: Lead initiatives to enhance business agility through effective change management and governance.

**Note:**

  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values.
  • We are an equal opportunity employer and value diverse people because of and not in spite of the differences.

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