Strategy - Senior IT Support Engineer - Ticketing System

1 week ago

Chennai, India Strategy Full time

Job Description :Working Hours : 12 :30 PM 9 :30 PM ISTCollaboration : Work with Global TeamsExperience : 8+ YearsRole Overview :We are seeking a Senior IT Support Engineer to provide advanced desktop, infrastructure, and help desk support to technical and non-technical employees, executive management, and during corporate events (on-site and off-site). This role requires expert troubleshooting skills, enterprise IT knowledge, and the ability to work independently while guiding junior team members.Key Responsibilities :- Deploy, configure, and maintain Windows and Apple systems, enterprise software, and IT equipment.- Lead troubleshooting and resolution for complex hardware, software, equipment, and mobile device issues via ticketing systems.- Perform upgrades, repairs, imaging, configuration, installation, and maintenance for PCs, Macs, operating systems, servers, drivers, and peripherals.- Procure, configure, and support Apple iOS and Android devices.- Maintain and audit asset management records, track office moves, and coordinate computing asset deliveries.- Mentor junior IT support staff and act as an escalation point for critical incidents.- Report on service metrics and ensure compliance with service-level agreements & Skills :- 8+ years of experience in IT hardware/software support or equivalent education and training.- Strong expertise with Microsoft OS (Windows Server 2012, Windows 10), Office 365, Active Directory, and desktop applications.- Exceptional troubleshooting and problem-solving skills for complex technical issues.- Excellent interpersonal and communication skills for working with both technical and non-technical staff.- Strong organizational skills with the ability to prioritize multiple competing requests.- Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly desirable (ref:hirist.tech)

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