Strategy - Senior IT Support Engineer - Ticketing System
1 week ago
Job Description :Working Hours : 12 :30 PM 9 :30 PM ISTCollaboration : Work with Global TeamsExperience : 8+ YearsRole Overview :We are seeking a Senior IT Support Engineer to provide advanced desktop, infrastructure, and help desk support to technical and non-technical employees, executive management, and during corporate events (on-site and off-site). This role requires expert troubleshooting skills, enterprise IT knowledge, and the ability to work independently while guiding junior team members.Key Responsibilities :- Deploy, configure, and maintain Windows and Apple systems, enterprise software, and IT equipment.- Lead troubleshooting and resolution for complex hardware, software, equipment, and mobile device issues via ticketing systems.- Perform upgrades, repairs, imaging, configuration, installation, and maintenance for PCs, Macs, operating systems, servers, drivers, and peripherals.- Procure, configure, and support Apple iOS and Android devices.- Maintain and audit asset management records, track office moves, and coordinate computing asset deliveries.- Mentor junior IT support staff and act as an escalation point for critical incidents.- Report on service metrics and ensure compliance with service-level agreements & Skills :- 8+ years of experience in IT hardware/software support or equivalent education and training.- Strong expertise with Microsoft OS (Windows Server 2012, Windows 10), Office 365, Active Directory, and desktop applications.- Exceptional troubleshooting and problem-solving skills for complex technical issues.- Excellent interpersonal and communication skills for working with both technical and non-technical staff.- Strong organizational skills with the ability to prioritize multiple competing requests.- Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly desirable (ref:hirist.tech)
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Grootan Technologies
3 weeks ago
Chennai, India Grootan Technologies Full timeJob Description :- Provide remote IT support to Australian clients, providing and taking ownership of Level technical issues requiring troubleshooting, ensuring high-quality resolution and excellent customer service.Ticket Management and Resolution :- Handle Level 1 Tickets.- Troubleshoot and resolve Level 1 issues, including Windows and macOS OS-level...
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Software Engineer, Senior
2 weeks ago
Chennai, Tamil Nadu, India Strategy Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany DescriptionStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better...
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Chennai, India Strategy Full timeAbout Strategy :Strategy is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends, we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and...
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Application Support Analyst
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Chennai, India Volto Consulting & Services Full timeJob Description :Responsibilities :- Provide application support for Ellucian Banner Student modules, ensuring smooth day-to-day operations.- Handle user requests, incidents, and problems in line with ITIL principles and established incident management lifecycle.- Work on ticketing systems (Ivanti, ServiceNow, Jira, etc.) to log, track, and resolve issues...
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Software Engineer, C++
2 days ago
Chennai, Tamil Nadu, India Strategy Full time ₹ 12,00,000 - ₹ 18,00,000 per yearStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and...
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Senior support engineer
2 weeks ago
Chennai, India Sewells MSXI Full timeAt MSX International , we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. The Senior Diagnostic...
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Senior support engineer
2 weeks ago
Chennai, India Sewells MSXI Full timeAt MSX International , we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. The Senior Diagnostic...
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Software Engineer, C++
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Chennai, Tamil Nadu, India Strategy Full time ₹ 15,00,000 - ₹ 25,00,000 per yearStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and...
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Chennai, India Sewells MSXI Full timeAt MSX International , we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.Job Summary:The Senior...
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System/Network Support Engineer
1 week ago
Chennai, Tamil Nadu, India Amrita University Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAmrita Vishwa Vidyapeetham, Chennai Campus is inviting applications from qualified candidates for the post of System/Network Support EngineerFor Details Contact: Job Title System/Network Support EngineerLocation Chennai, TamilnaduRequired Number 2QualificationBachelor's degree in Computer Science, Information Technology, Electronics, or a related...