
Senior IT Support Engineer
3 weeks ago
Job Description :
Working Hours : 12 :30 PM 9 :30 PM IST
Collaboration : Work with Global Teams
Experience : 8+ Years
Role Overview :
We are seeking a Senior IT Support Engineer to provide advanced desktop, infrastructure, and help desk support to technical and non-technical employees, executive management, and during corporate events (on-site and off-site).
This role requires expert troubleshooting skills, enterprise IT knowledge, and the ability to work independently while guiding junior team members.Key Responsibilities :
- Deploy, configure, and maintain Windows and Apple systems, enterprise software, and IT equipment.
- Lead troubleshooting and resolution for complex hardware, software, equipment, and mobile device issues via ticketing systems.
- Perform upgrades, repairs, imaging, configuration, installation, and maintenance for PCs, Macs, operating systems, servers, drivers, and peripherals.
- Procure, configure, and support Apple iOS and Android devices.
- Maintain and audit asset management records, track office moves, and coordinate computing asset deliveries.
- Mentor junior IT support staff and act as an escalation point for critical incidents.
- Report on service metrics and ensure compliance with service-level agreements & Skills :
- 8+ years of experience in IT hardware/software support or equivalent education and training.
- Strong expertise with Microsoft OS (Windows Server 2012, Windows 10), Office 365, Active Directory, and desktop applications.
- Exceptional troubleshooting and problem-solving skills for complex technical issues.
- Excellent interpersonal and communication skills for working with both technical and non-technical staff.
- Strong organizational skills with the ability to prioritize multiple competing requests.
- Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly desirable
(ref:hirist.tech)-
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