Application Support Analyst
1 week ago
Job Description :Responsibilities :- Provide application support for Ellucian Banner Student modules, ensuring smooth day-to-day operations.- Handle user requests, incidents, and problems in line with ITIL principles and established incident management lifecycle.- Work on ticketing systems (Ivanti, ServiceNow, Jira, etc.) to log, track, and resolve issues effectively.- Debug application issues involving .NET code, PL/SQL packages, queries, and database interactions.- Extract, analyze, and provide raw data/reports as per business needs.- Work with Banner Forms and interpret Banner Entity Relationship Diagrams to identify and resolve functional or technical issues.- Collaborate with cross-functional teams and escalate complex issues to vendors or higher-level support when necessary.- Ensure SLA compliance, manage workload efficiently, and prioritize tasks under tight timelines.- Maintain detailed documentation of issues, resolutions, and system configurations.- Provide excellent customer service, ensuring clear communication and building positive relationships with stakeholders.Required Skills & Competencies :Education : Bachelors degree in Computer Science, Information Systems, or a related field.Technical Skills :- Debugging .NET code- Working with PL/SQL packages- Writing complex SQL queries- Extracting and analyzing raw data- Tools : Proficiency in MS Office Suite (Excel, Outlook, etc.) and experience with ticketing systems (Ivanti, ServiceNow, Jira, etc.).- Familiarity with ITIL principles and incident management lifecycle.Soft Skills :- Strong problem-solving and analytical capabilities.- Excellent written and verbal communication skills.- Ability to work independently while managing multiple priorities under strict deadlines.- Strong customer service orientation with a focus on building positive relationships. (ref:hirist.tech)
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Application Support Analyst
3 weeks ago
Chennai, India Virtusa Full timeApplication Support Analyst - CREQ Description JOB DESCRIPTION Skill: Application Support Analyst Experience: 6 – 8 years Role / Tier: Lead Software Engineer/Tier 2 Job Description: Primary Skills DevOps tools JavaScript; NodeJS Shell Scripting Ansible Job Description: As an experienced Cloud DevOps Engineer...
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Application Support Analyst
2 weeks ago
ANNA SALAI - CHENNAI, India Muthoot Fincorp Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJUNIOR SUPPORT EXECUTIVE Job Title: L1 Application Support Analyst Location: Anna Salai Department: IT Reports to: IT Manager Job Summary: We are seeking a proactive and customer-focused L1 Application Support Analyst to provide first-level technical support for business-critical applications. You will be responsible for responding to...
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Applications Support Analyst
2 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...
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Producton / Application Support Analyst
7 hours ago
Chennai, Tamil Nadu, India Dinoxo Full time ₹ 5,00,000 - ₹ 15,00,000 per yearPosition: Production / Application Support Analyst – Payment Channels / Core BankingExperience: 3 to 5 Years, 5 + Years, 10+ yearsDomain: Payment Channels (UPI, IMPS, RTGS, NEFT, Credit Card, ATM), Core Banking Systems (e.g., Flexcube)To Apply: Please submit your resume along with your current CTC, expected CTC, notice period, and preferred role(s) -- Key...
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IT Applications Analyst
5 hours ago
Chennai, Tamil Nadu, India Taskus Full time ₹ 20,00,000 - ₹ 25,00,000 per yearIT Applications Analyst (Oracle SCM)As an Applications Analyst, you will plan, implement and document all aspects of the specific project you are working on.You will coordinate internal resources and third parties/vendors for the flawless execution of projects.You will lead the team in analyzing project requirements - including scoping, setting up discovery...
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Application Support
11 hours ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 4,00,000 - ₹ 12,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are looking for a skilled Application Support Analyst to join our 24x7 production support team. The ideal candidate will have strong experience in supporting applications hosted on cloud platforms and containerized environments (Docker, Kubernetes), with deep expertise in Linux, SQL, and...
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Application Support Intermediate Analyst
1 week ago
Chennai, Tamil Nadu, India Citi Full time ₹ 6,00,000 - ₹ 18,00,000 per yearThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Applications Support Senior Analyst
4 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 6,00,000 - ₹ 12,00,000 per yearThe Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...
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Applications Support Sr Analyst
2 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout the Team:ISG Data Technology strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost effective reference data technology and operational; solutions in order to meet the needs of the business, our clients, our regulators and stakeholders.Olympus is a next generation Data Fabric to streamline...
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Application Support Analyst
1 week ago
Chennai, Tamil Nadu, India Inchcape Shipping Services Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole Requirements : Acting as the primary subject matter expert for hypercare critical business applications, for day-to-day operations, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders...