Senior support engineer

9 hours ago

Chennai, India Sewells MSXI Full time

At MSX International , we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. The Senior Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. Oragadam, Tamil Nadu Experience: 2-3 years Automotive Working Days: 6 days (Rotational week off & National Holidays)24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected. ~ Customer Assistance: Provide Level 2 (L2) support over the phone, guiding customers/drivers to resolve minor issues. ~ Service Now" category), guide them to the nearest dealer. ~ Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status. ~ Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement. Experience in customer support, vehicle service, or command centre operations.

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