Process Trainer

4 weeks ago

Hyderabad, India Randstad Sourceright Full time

about team


Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values the collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for fortune-500 clients across the globe, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger. We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team.


Please Note : This role is for a contract of 12 months


purpose of the job

As a Process Trainer at Randstad Enterprise, you're the cornerstone of our talent development initiatives. Your role is instrumental in equipping our team members with the skills and knowledge they need to thrive. By designing and delivering innovative training programs, you empower individuals to excel in their roles and contribute to our collective success. Your commitment to excellence ensures that our talent development strategies align with organizational objectives, driving growth and success.


Your role goes beyond mere instruction; you're entrusted with shaping the future of our workforce. By meticulously designing and implementing training programs, you cultivate a culture of continuous learning and improvement. Your efforts lay the foundation for our team members to excel in their roles, driving organizational growth and success.


roles and responsibilities

Process training

● Develop and deliver comprehensive training programs to onboard new hires and upskill existing employees.

● Design training materials, including presentations, manuals, and interactive activities, tailored to the needs of various job roles and skill levels.

● Conduct training sessions, workshops, and seminars, both in-person and virtually, ensuring effective knowledge transfer and engagement.

● Collaborate with subject matter experts and department heads to identify training needs and prioritize learning objectives.

● Evaluate the effectiveness of training programs through assessments, surveys, and feedback sessions, making continuous improvements as needed.

● Provide one-on-one coaching and support to employees struggling with specific skills or tasks.

● Stay updated on industry trends, best practices, and technological advancements relevant to the organization's operations.

● Monitor and track employee progress and performance post-training, identifying areas for further development or refinement.

● Act as a liaison between management and frontline employees, conveying feedback, concerns, and suggestions for process improvement.

● Foster a positive and inclusive learning environment that encourages collaboration, creativity, and continuous growth among team members.


Coaching, mentoring & reporting

● Creating advanced reports for internal and external training needs to craft talent development strategy.

● Develop and implement training programs focused on process adherence and compliance with organizational policies, industry regulations, and legal requirements.

● Ensure that training materials and content accurately reflect current processes, procedures, and compliance standards, keeping them updated as necessary.

● Managing, building and improving the training and development content.

● Conduct regular audits and assessments to measure employee understanding and adherence to established processes and compliance protocols.

● Coordinate with internal stakeholders to identify process inefficiencies or compliance risks and develop training interventions to mitigate them.


job requirements

experience required

● Relevant experience in a similar Process Trainer/Training/L&D role(BPO/RPO/MSP/Recruitment/L&D/Sourcing).

● 4+ years experience in the training, L&D, Human Resources, recruiting & staffing or BPO industry is preferable.

● Proficiency in designing and developing training materials, including presentations, manuals, and e-learning modules.

● Stakeholder management

● Thorough understanding of organizational processes, procedures, and compliance standards relevant to the industry and specific job roles

● Strong facilitation and presentation skills to deliver engaging and effective training sessions to diverse audiences.

● Excellent verbal and written communication skills to convey complex information clearly and effectively to learners.


knowledge

● Professional certifications in training and development, instructional design, or process improvement (e.g., CPLP, CPTM, Six Sigma) are often preferred.

● Familiarity with learning management systems (LMS), e-learning authoring tools, and other training technologies to deliver and track training activities.

● Strong interpersonal skills to build rapport with learners, provide constructive feedback, and foster a supportive learning environment.

● Keen attention to detail to ensure accuracy and completeness in training materials, documentation, and compliance procedures

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