Trainer - ITIL

3 weeks ago

hyderabad, India Skillsoft Full time

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

OVERVIEW :

As a trainer within Global Knowledge your primary role will be to represent Skillsoft ILT whilst delivering high quality education in accordance with vendor-specification, and to the quality standards documented in Skillsoft / Global Knowledge’s quality procedures.

A trainer will also provide sales support where necessary, keep abreast of technology and industry changes and feedback delegate’s sales leads in a timely fashion. When not on platform delivering trainers will work with sales and product management, providing sales support and customer engagement, respond to all operational, sales and customer requests within allotted time-scale and attend, where necessary vendor TTTs and be prepared to redeliver to all FTE trainers as and when required

OPPORTUNITY HIGHLIGHTS:

​To be qualified and authorised to deliver assigned training courses prior to first delivery, ensuring the appropriate vendor process is followed To deliver training courses as specified by the course vendor and in consultation with designated scheduling manager. To deliver training courses to the required quality standards as detailed in Global Knowledge’s quality procedures To adhere to vendor-specific requirements including but not limited to obtain / renew certificates and following required examination and invigilation guidelines. To pursue agreed development plans and ensure that preparation time and team teaches are utilised to achieve these plans.  To attain the required standards in transfer of technical skills and delivery techniques as assessed in team teaches. To be prepared to deliver courses at all Global Knowledge centres and customer sites when required. To keep abreast of industry and vendor technology, exam and certification guidelines, distributing information to colleagues where applicable. To provide sales support in the form of delegate leads and customer visits. To respond within given time-scales to all operational requests for contact, information and customer enquires. To manage the classroom and minimise delegate disruption and dissatisfaction. To work closely with the designated scheduling manager to ensure that trainer utilisation meets or exceeds the company requirements. To adopt and display the SKS attitude – demonstrating a can do and positive attitude at all times. To establish, build and maintain positive relationships and communication channels with all operational team members. To perform any other duties as deemed necessary to support the growth and goals of Global Knowledge. This is not intended to be a full definition of duties and you will be expected to assist in such duties as may be required

​SKILLS & QUALIFICATIONS:

Essential

Exam Passes as an ITIL Master We will need to see what exam certificated they have Delivered Classes such as ITIL Foundation, ITIL Advanced Classes

PERSON SPECIFICATION :

You will have excellent communication and presentation skills; the ability to take responsibility and be decisive; the ability to work within a team; effective planning and organisational skills; project management skills; the ability to work under pressure and to deadlines; a commitment to keep up-to-date with IT trends and developments.

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