Process Trainer

4 weeks ago

hyderabad, India Concentrix Full time
Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Role and key responsibilities:

 

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
  • Accountable for achieving individual training performance metrics.
  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

 

 

Key Skills and knowledge:

 

  • Strong Technical knowledge and know-how for products supported by the Process.
  • Excellent written & verbal communication skills
  • Strong customer service aptitude
  • Strong Excel & Analytical skills shall be an added advantage.
  • Being flexible, sensitive and open minded when dealing with customers.
  • Knowledge of Fantasia Mobility Devices; Knowledge of latest Operating Systems
  • Knowledge of Client Policies and Processes (Software policies, Hardware policies & Warranty)

 

 

 

Educational qualification:

 

  • Graduate or Preferred Technical Graduate

 

 

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A

Language Requirements:

Time Type:

  • Process Trainer

    4 weeks ago

    Hyderabad, India Hearing Solutions Pvt Ltd Full time

    **PROCESS TRAINER** Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you. **Responsibilities** - Develop programs and curriculum for the...

  • Banking Process Trainer

    1 month ago

    Hyderabad District, Telangana, India Sreemantra Technologies Pvt. Ltd Full time

    Greetings!!!!!! **Open Positions**: - Soft Skills Trainer - IT Trainer - Banking Process Trainer - Retail Logistic Trainer CTC : Upto 3L pa **Required Criteria**: - Should have minimum of 6 month experience or above on hiring domains - Evaluate students performance to gauge where skills are lacking - Research new teaching methods to easier...

  • Process Trainer

    4 weeks ago

    Hyderabad, India Vervenest technologies Full time

    Job description Work experience 2 years (1 Years as Trainer / Aux Trainer) from third party BPO or captive canters - Identifying training needs based on the Requirement. - Scheduling and Organizing training programs - Maintaining Trainees Attendance - Maintaining Assessment scores of Trainees who are undergoing training - Collecting feedback from Trainees...

  • Process Trainer

    4 weeks ago

    Hyderabad, India Concentrix Full time

    Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the...

  • Trainer - Voice Process

    1 month ago

    hyderabad, India Mantras2Success.com Full time

    Designation: Trainer (Voice Process)Location: Hyderabad (Hi-Tech City)Budget: Upto 10 LPAIndustry: FintechBenefits:2nd & 4th Saturday OffDescription:We are looking for a trainer who has proven experience in sales. As a trainer, you will be answering process- and procedure-related queries, and have a strong knowledge of the onboarding process. You will lead...

  • Trainer - Voice Process

    1 month ago

    Hyderabad, India Mantras2Success.com Full time

    Designation: Trainer (Voice Process) Location: Hyderabad (Hi-Tech City) Budget: Upto 10 LPA Industry: Fintech Benefits: 2nd & 4th Saturday Off Description: We are looking for a trainer who has proven experience in sales. As a trainer, you will be answering process- and procedure-related queries, and have a strong knowledge of the onboarding...

  • Trainer - Voice Process

    1 month ago

    Hyderabad, India Mantras2Success.com Full time

    Designation: Trainer (Voice Process) Location: Hyderabad (Hi-Tech City) Budget: Upto 10 LPA Industry: Fintech Benefits:2nd & 4th Saturday OffDescription:We are looking for a trainer who has proven experience in sales. As a trainer, you will be answering process- and procedure-related queries, and have a strong knowledge of the onboarding process. You will...

  • Trainer - Voice Process

    1 month ago

    Hyderabad, India Mantras2Success.com Full time

    Designation: Trainer (Voice Process) Location: Hyderabad (Hi-Tech City) Budget: Upto 10 LPA Industry: Fintech Benefits:2nd & 4th Saturday OffDescription:We are looking for a trainer who has proven experience in sales. As a trainer, you will be answering process- and procedure-related queries, and have a strong knowledge of the onboarding process. You will...

  • Process Trainer

    2 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    about teamOur team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values the collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for fortune-500 clients across the globe, and...

  • Process Trainer

    2 weeks ago

    Hyderabad, India Randstad Sourceright Full time

    about teamOur team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a close-knit group that values the collaboration, open communication, and a supportive work environment. Our team is responsible for recruiting operations for fortune-500 clients across the globe, and...

  • Trainer

    7 days ago

    Hyderabad, India Mantras2Success.com Full time

    Designation: Trainer (Voice Process) Location: Hyderabad (Hi-Tech City) Budget: Upto 10 LPA Industry: Fintech Benefits: 2nd & 4th Saturday Off Description: We are looking for a trainer who has proven experience in sales. As a trainer, you will be answering process- and procedure-related queries, and have a strong knowledge of the onboarding process. You...

  • Trainer

    1 month ago

    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India - DOP - 3062459 **Job Description**: **Role Profile** **Trainer** **Role Definition** The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and...

  • Voice and Accent Trainer

    1 month ago

    Hyderabad, India Infovision Full time

    What does an accent trainer do? Job description. As Voice and Accent trainer, you will **analyze data and perform a thorough root cause analysis and drive continuous improvement in the team along with skill assessment process**. **Salary**: ₹173,512.47 - ₹805,567.30 per year Schedule: - Day shift Ability to commute/relocate: - Hyderabad, Telangana:...

  • RCM Sr. Trainers

    1 month ago

    hyderabad, India PrimEra Medical Technologies Full time

    Roles and Responsibilities• Must train new hires on process specific• Monitor the progress of the trainees and provide constructive feedback during OJT phase• Coaching the trainees on short falls and track their improvements• To be a good motivator and maintaining the team performance• Responsible for creating and administering training programs...

  • Trainer - IT Service Desk

    4 weeks ago

    Hyderabad, India Teleperformance Full time

    **Purpose of Position**: Responsible for training new employees and supporting experienced employees to improve their performance. Their duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated. **Key Skills**: Strong Technical Knowledge in terms of IT/Service Desk,...

  • Trainer - ITIL

    2 days ago

    hyderabad, India Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. OVERVIEW : As a trainer within Global Knowledge your primary role will be to represent Skillsoft...

  • Trainer - ITIL

    1 day ago

    Hyderabad, India Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. OVERVIEW : As a trainer within Global Knowledge your primary role will be to represent Skillsoft...

  • Senior Trainer

    7 days ago

    Hyderabad, India PrimEra Medical Technologies Full time

    Roles and Responsibilities • Must train new hires on process specific • Monitor the progress of the trainees and provide constructive feedback during OJT phase • Coaching the trainees on short falls and track their improvements • To be a good motivator and maintaining the team performance • Responsible for creating and administering training...

  • Trainer - Microsoft (Security)

    2 days ago

    hyderabad, India Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. OVERVIEW : As a trainer within Global Knowledge your primary role will be to represent Skillsoft...

  • Trainer - Microsoft (Azure)

    2 days ago

    hyderabad, India Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. OVERVIEW : As a trainer within Global Knowledge your primary role will be to represent Skillsoft...