AM - OTC - Gross Debit

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Assistant Manager, Accounts Receivables – Cash Applications
In this role, the Cash Application Asst Manager who is responsible for Supervising and posting payments from the lockbox, ACH, and wire transfer to customer accounts. Also reducing un-applied cash receipts on aged accounts receivable. 
Responsibilities
• Must have a strong understanding of Accounts Receivables process
• Post daily receipts (wires/ACH/checks) and credit/debit memos on a timely basis in order to ensure accurate maintenance of accounts receivable balances
• Contact collections and business partners to obtain remittance details
• Research and resolve misapplied and unidentified cash receipts in ERP
• Identify and manually tag all customer remit discrepancies and short payments.
• Undertake tasks as requested by the Team Leader that may involve testing and process improvement.
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Maintain, prepare and distribute daily and monthly reporting to Supervisor, and other stakeholders
• Meet the monthly productivity goals
• Identify and reconcile payment differences, post short/over payments, deductions on account and partial payments and appropriately code all reconciling transactions
• Utilize shared mailboxes and customer web portals to identify, retrieve and organize remittance details.

Additional Responsibilities
• Collaborate with Quality team on performing process Audits as per the agreed sample size and agreed frequency 
• Act as a Subject Matter Expert/mentor/buddy and provide guidance/ support to the other team members
• Keep the SOP documentation updated as per the identified changes in the process and submit for regular review and approval
• Review /update Root Cause Analysis (RCA) provided by the accountant and work with Client-SMEs in formalizing the resolutions and bringing the preventive control to ensure same error is not repeated
• Identify anomalies, gaps in the process and explore potential opportunities for process improvement 
Qualifications we seek in you
Minimum Qualifications
• Degree in Finance/Accounting/Business management or other related areas 
• Experience in Accounts Receivables Process 
• Strong detail-orientation with a penchant for data accuracy
• Ability to research, interpret and reconcile data
• Strong communication skills, both written and verbal
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload
• Proficient in Microsoft Excel
• Worked in an international environment. 
• Critical thinking skills with an ability to analyze data, and an eye for details.
• Comfortable to work with US based clients, US shift hours and 100% Work from Office

Preferred Skills
• Working with Microsoft Oracle is preferred
• Knowledge of Microsoft Excel at an advanced level, including Macros, index/match, HLOOKUP, VBA, data links, etc. will be added advantage.

Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.