Team Leader
1 week ago
Team Leadership & Management- Lead, mentor, and support a team of NOC engineers across all shifts. - Set priorities, distribute tasks, and ensure proper workload balance within the team. - Drive professional development through training, coaching, and ongoing feedback. - Conduct periodic 1:1 meetings, performance evaluations, and goal-setting. - Recruit, onboard, and integrate new NOC engineers into the team. - Build and maintain a culture of accountability, high performance, and service quality.Operational Oversight- Own the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution. - Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks. - Validate and improve health checks, monitoring dashboards, and operational KPIs. - Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.Incident Management- Serve as the primary incident coordinator for major incidents (P1/P2) and oversee response efforts across shifts. - Ensure correct triage, prioritization, and mitigation actions by the team. - Coordinate escalation to Tier 2/3, Infrastructure, Security, and relevant stakeholders. - Lead post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed.Service Quality & Continuous Improvement- Monitor team performance, SLAs, and KPIs; ensure targets are met or exceeded. - Identify recurring issues, monitoring gaps, or operational inefficiencies and drive improvement initiatives. - Own and update NOC processes, SOPs, runbooks, and documentation. - Collaborate with cross-functional teams (Infrastructure, Networking, Security, DevOps, etc.) to enhance system reliability and monitoring coverage. - Proactively recommend improvements to monitoring, alerting, automation, and NOC workflows.Communication & Reporting- Provide clear and consistent communication to management regarding incidents, trends, risks, and operational status. - Deliver daily/weekly operational reports, including incident summaries and team performance insights. - Represent the NOC function in internal meetings, service reviews, and cross-team coordination sessions.Desired Background- Proven experience leading or managing technical teams in a NOC, Operations, or Monitoring environment. - Should have minimum 10+ years experience in NOC & 3+ years of experience in leading the team. - Strong troubleshooting expertise across network, system, and cloud environments. - Knowledge of key network protocols (TCP, UDP, DNS, HTTP/S, SSH, BGP fundamentals). - Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals. - Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts. - Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent. - Ability to interpret logs, alerts, metrics, and telemetry data and guide the team in troubleshooting. - Understanding of VPNs, firewalls, load balancers, proxies, and general IT infrastructure. - Experience with ticketing and incident management tools (e.g., Jira, ServiceNow). - Excellent communication skills, high situational awareness, and calm decision-making under pressure. - High proficiency in English (written and verbal).
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Team Leader
5 days ago
New Delhi, India TP Full timeWe are actively hiring for International Process (Operations - Team Leader)Job description Designation- Team Lead Location- Mumbai (Goregaon) Salary - 7 LPA -7.5 Lpa ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs♂️ ➡️️ Immediate Joiners Preferred♀️Responsibilities-* Customer Service,...
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Team Leader
2 days ago
New Delhi, India TP Full timeWe are actively hiring for International Process (Operations - Team Leader)Job descriptionDesignation- Team LeadLocation- Mumbai (Goregaon)Salary - 7 LPA -7.5 Lpa⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)5 Days Working with 2 rotational week offs♂️ ➡️️ Immediate Joiners Preferred♀️Responsibilities-* Customer Service, Customer...
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Team Leader
2 days ago
New Delhi, India TP Full timeWe are actively hiring for International Process (Operations - Team Leader)Job descriptionDesignation- Team LeadLocation- Mumbai (Goregaon)Salary - 7 LPA -7.5 Lpa⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)5 Days Working with 2 rotational week offs♂️ ➡️️ Immediate Joiners Preferred♀️Responsibilities-* Customer Service, Customer...
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Team Leader
3 weeks ago
New Delhi, India RJN & Associates Full timeCompany Description RJN & Associates, established in 2018, is dedicated to delivering tailored financial solutions that empower growth and help clients achieve their goals. Offering a comprehensive suite of assurance, advisory, and tax services, RJN & Associates provides expertise across various industries to ensure client success in a dynamic business...
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Team Leader
3 weeks ago
New Delhi, India RJN & Associates Full timeCompany DescriptionRJN & Associates, established in 2018, is dedicated to delivering tailored financial solutions that empower growth and help clients achieve their goals. Offering a comprehensive suite of assurance, advisory, and tax services, RJN & Associates provides expertise across various industries to ensure client success in a dynamic business...
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Team Leader Sales
3 weeks ago
New Delhi, India TP Full timeRoles and ResponsibilitiesExperience in Sales / Lead generation preferably in real estate domain in a BPOBe responsible for the team’s overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper channels). • Compile and publish...
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Team Leader Sales
2 weeks ago
New Delhi, India TP Full timeRoles and ResponsibilitiesExperience in Sales / Lead generation preferably in real estate domain in a BPOBe responsible for the team’s overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper channels). • Compile and publish...
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Team Leader Sales
2 days ago
New Delhi, India TP Full timeRoles and ResponsibilitiesExperience in Sales / Lead generation preferably in real estate domain in a BPO- Be responsible for the team’s overall performance.• Ensure timely and effective completion of assigned tasks.• Resolve queries in exceptional situations and escalate them, when required (by following proper channels).• Compile and publish...
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Team Leader Sales
2 days ago
New Delhi, India TP Full timeRoles and ResponsibilitiesExperience in Sales / Lead generation preferably in real estate domain in a BPO- Be responsible for the team’s overall performance.• Ensure timely and effective completion of assigned tasks.• Resolve queries in exceptional situations and escalate them, when required (by following proper channels).• Compile and publish...
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Sales Team Leader
1 week ago
New Delhi, India Entelect Techsol LLP Full timeJob Description – Sales Team Leader Position:Sales Team Leader Company:Entelect Techsol LLP Location:Udyog Vihar Phase 4, Gurugram (Work From Office) Compensation Structure Fixed Salary:₹2.5 LPA Variable Payout:Up to ₹1.5 LPA (capped at 100%) Total CTC:₹4 LPA (Fixed + Variable)About Entelect Techsol LLP Entelect Techsol LLP ( www.entelect.in) is a...
