Xeno - Manager - Customer Success

1 day ago

Mumbai, India XENO PRIVATE LIMITED Full time

Client Engagement & Success:- Serve as the primary point of contact for a portfolio of enterprise clients in the retail/e-commerce sector.- Understand client business goals, use cases, and KPIs to drive measurable success.- Translate business requirements into analytical insights, dashboards, or custom reports.- Manage regular client check-ins, QBRs, and campaign performance reviews.- Collaborate with internal product, analytics, and engineering teams to meet client needs.Campaign & CRM Analytics:- Conduct deep-dive customer segmentation and profiling using behavioral and transactional data.- Design and evaluate A/B tests to optimize CRM campaigns and personalization strategies.- Analyze campaign performance across multiple touchpoints (email, SMS, push, in-app).- Provide insights into customer lifecycle stages, churn risk, loyalty trends, and monetization opportunities.Technical Execution & Analysis:- Work hands-on with SQL, Databricks, PySpark, and Python to query and process large data sets.- Build reports and dashboards using Power BI (preferred) or Tableau.- Interpret raw data and build automated solutions for recurring client queries.- Ensure data accuracy and integrity across all deliverables.Required Skills & Experience:- 2-3 years of experience in a client-facing analytics, marketing, or consulting role.- Strong analytical and problem-solving skills, with a detail-oriented approach.- Proficient in SQL, Databricks, PySpark, and Python for data analysis.- Experience with A/B testing, campaign measurement, and personalization.- Hands-on experience in BI tools like Power BI (preferred) or Tableau.- Strong communication skills able to convey technical insights clearly to non-technical audiences.- Excellent organizational and project management capabilities.Preferred Qualifications- Experience working with CRM platforms, loyalty systems, or customer engagement tools.- Background in retail or e-commerce data analytics.- Familiarity with campaign tools (e.g., Braze, MoEngage, Salesforce Marketing Cloud) is a plus (ref:iimjobs.com)

  • Xeno - Enterprise Sales Manager

    2 weeks ago

    Mumbai, India XENO PRIVATE LIMITED Full time

    We're Hiring: Enterprise Sales at Xeno!Are you a go-getter with a proven track record of driving enterprise sales? Do you thrive in high-growth environments where you're solving real business challenges for top brands? If yes, we want you on our team!About Xeno:Xeno is an AI-driven CRM company for large D2C brands and omnichannel retailers. We have...

  • Customer Success Manager

    1 week ago

    Mumbai, India One Point Six Technologies Pvt Ltd Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...

  • Customer Success Manager

    3 weeks ago

    Mumbai, India Praan Full time

    About PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...

  • Customer Success Manager

    1 week ago

    Mumbai, India Trellix Full time

    Software Development Engineer in TestEnterprise Account Manager - Public SectorSoftware Sales EngineerSoftware Sales EngineerSenior SDETSenior SDETSoftware Development Engineer in Test (Linux, Python and Testing)Sr. Software EngineerCustomer Success Engineer - German SpeakingCustomer Success ManagerSenior Software EngineerSoftware Development Engineer (C++,...

  • Customer Success Manager

    3 weeks ago

    Mumbai, India Praan Full time

    About Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...

  • Customer Success Manager

    4 weeks ago

    Mumbai, India Praan Full time

    About PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...

  • Customer success manager

    4 weeks ago

    Mumbai, India Praan Full time

    About Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...

  • Customer Success Manager

    3 weeks ago

    Mumbai, India Praan Full time

    About PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...

  • Customer Success Manager

    3 weeks ago

    Mumbai, India Praan Full time

    About PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...

  • Customer Success Manager

    1 week ago

    Mumbai, India Trantor Full time

    About Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...