QUALITY IN-PROCESS

Quality Analyst – Sales ProcessExperience Required: 2–4 years in a BPO sales process (voice) Job Summary We are seeking a detail-oriented and performance-driven Quality Analyst to join our sales process team. The role involves monitoring and evaluating outbound sales calls, ensuring adherence to process guidelines, compliance, and quality standards. The...

Job Description: Job Title: Quality Analyst - Sales Process Location - Gurgaon (WFO) Roles and Responsibilities: Develop and maintain internal support and call center quality standards Review a subset of sales agents' interactions (calls, emails, chats, etc.) Provide meaningful and constructive feedback on evaluations Discuss and explain feedback with...

Key Responsibilities: Develop, review, and edit high-quality content related to Reasoning for academic and competitive exam preparation. Ensure accuracy, relevance, and alignment of content with current educational standards and curriculam. Collaborate with other editorial team members, designers, and project managers to deliver polished and error-free...

Job Description Key Deliverables: - Lead and manage a team of Quality Evaluators and Team Leaders - Implement corrective actions and support performance improvements - Participate in process improvement using Six Sigma methodologies - Prepare weekly and monthly reports, including compliance checks Role Responsibilities: - Manage quality activities,...

Job Description Key Responsibilities: Work Audit and Quality Assurance: - Regularly audit team workflows, processes, and outputs to ensure adherence to company policies and standards. - Identify gaps, inefficiencies, or errors in work processes and provide actionable feedback. - Develop and maintain an audit checklist and documentation for transparency...

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

If youre looking We are seeking a detail-oriented and skilled Quality Analyst to join our team. This role is critical in ensuring the continuous improvement of organizational processes by auditing work to maintainquality, compliance, and efficiency. Experience: 1 -3 years Key Responsibilities: Work Audit and Quality Assurance:o Regularly audit team...

We're Hiring: Quality Analyst - BPO (International Telecom/Sales process) Location: Gurgaon, India Join our dynamic team as a Quality Analyst If you have 2+ years of experience in BPO, specifically in international telecom or sales processes, we want you to drive performance, ensure quality, and coach agents to success. What You'll Do: Monitor...

Job Title: EngineerDepartment: QualityReports To: Quality HeadLocation: Gurgaon Experience- Must have 3-4 years of experience in Moulding Company Job Responsibilities: Developed and maintained the Quality Management System of the organization with respect to the ISO 9000 family, ensuring its implementation within various departments and locations. Led...

Job Description A Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include : 1. Developing and implementing quality control procedures 2. Analyzing data to identify trends and areas for improvement. t3. Collaborating with cross - functional...