Quality Analyst

3 weeks ago

Gurugram, India Sparsa Digital Full time

Job Description

Key Responsibilities:

Work Audit and Quality Assurance:

- Regularly audit team workflows, processes, and outputs to ensure adherence to company policies and standards.
- Identify gaps, inefficiencies, or errors in work processes and provide actionable feedback.
- Develop and maintain an audit checklist and documentation for transparency and accountability.
- Collaborate with teams to implement corrective actions and process improvements.

Performance Monitoring and Reporting:

- Generate detailed reports on audit findings, training outcomes, and compliance issues.
- Present recommendations to management for enhancing team productivity and quality.

Compliance and Standardization:

- Ensure all audit programs and work processes align with organizational policies and legal regulations.
- Standardize operating procedures and ensure employees are consistently following them.

Continuous Improvement:

- Stay updated on industry best practices and incorporate them into auditing strategies.
- Foster a culture of continuous learning and quality improvement within the organization.

Qualifications and Skills:

- Bachelors degree in Business Administration, Quality Management, or a related field.
- Proven experience in quality assurance, or work auditing roles.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Audit tools, software, and audit management systems.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Knowledge of industry-specific compliance standards is a plus.

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