Manager - B2C Sales - Education/Healthcare
2 weeks ago
We are seeking a dynamic Sales Manager to oversee and drive the business performance of a group of clinics. The Sales Manager will manage Center Managers across multiple locations, achieving sales and profitability targets for each clinic. This role requires strong leadership, strategic thinking, and a results-driven mindset to optimize the clinic's overall P&L performance.
Key Responsibilities:
1. Sales and Revenue Management:
- Develop and implement strategies to meet revenue and profitability goals for each clinic.
- Monitor sales performance across clinics and ensure consistent achievement of monthly, quarterly, and annual targets. Identify opportunities to maximize revenue through promotions, cross-selling, and upselling services.
2. Team Leadership and Management:
- Manage, mentor, and support Center Managers to achieve operational and sales excellence.
- Set performance KPIs for Center Managers and regularly review their progress.
- Provide guidance on customer relationship management to improve patient retention and satisfaction.
3. P&L Accountability:
- Take full ownership of the clinics' P&L, ensuring cost-effective operations without compromising on service quality. Analyze financial performance, including revenue, expenses, and profitability, to make data-driven decisions.
4. Marketing and Business Development:
- Collaborate with marketing teams to implement campaigns that drive footfall and patient engagement. Identify potential partnerships and alliances to increase patient acquisition.
- Drive local-level initiatives like camps, events, and outreach programs to generate leads.
5. Operational Excellence:
- Ensure smooth day-to-day operations across all clinics by establishing and monitoring SOPs.
- Conduct regular audits of clinic performance and implement corrective actions where necessary.
- Focus on improving operational efficiency and patient experience.
6. Reporting and Analytics:
- Prepare detailed reports on clinic performance, sales metrics, and operational challenges for senior management. Use data and insights to forecast revenue trends and devise action plans.
Key Skills and Competencies:
a. Proven experience in B2C sales, preferably in healthcare, edtech, retail, service industry.
b. Strong leadership and team management skills to drive performance and build cohesive teams.
c. Analytical mindset with expertise in P&L management and financial analysis.
d. Excellent communication and interpersonal skills to interact with Center Managers, staff, and patients.
e. Problem-solving and decision-making skills to handle operational challenges 3+ years of experience in sales, with a focus on B2C sales
b. Experience in the healthcare or service industry is highly desirable.
What We Offer:
Competitive salary with performance-based incentives.
Opportunity to lead and grow in a fast-paced, mission-driven organization.
Collaborative work environment focused on patient care and business excellence.
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