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Zill Consulting
2 months ago
About Us:
- Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers.
- We design, deploy, and optimize best-in-class Experience Management (XM) solutions.
- Programmes and technology that dramatically improve organizational impact and technology returns for our clients.
- We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe.
- Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.
Job Description:
A Day in the Life:
- Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
- Serve as main point of contact for clients during implementation and manage the project to completion.
- Design and document functional and technical requirements and help scope projects by understanding timelines and work.
- Solve complex technical implementations both independently and in a team environment.
- Clearly communicate solutions back to clients through calls and email.
- Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
- Continually adapt and develop in-depth product knowledge and learn new technologies.
- Be a key stakeholder in building ZILL's relationship with the client.
- Managing implementation activities, including time commitment, budget and risk management.
- Providing support to the project team ensuring all project documentation is current and up to date.
- Responding to client issues and ensuring resolution of issues.
- Project Management: Oversee the end-to-end project lifecycle, including scoping, planning, execution, and delivery.
- Ensure projects are completed on time, within budget, and to the highest quality standards.
- Client Management: Cultivate strong relationships with client, serving as a trusted advisor and strategic partner. understand client objectives, challenges, and opportunities to develop tailored 6+ years of experience as an Implementation consultant.
- Minimum of 3 years of experience in technical consulting, customer success, or in a similar client-facing role in the technology sector.
- Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
- Strong foundational knowledge in data analytics and interpretation.
- Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.
- Demonstrated experience in managing and delivering complex technical implementations from inception to completion.
- Experience in establishing and maintaining strong working relationships with clients at all levels of an organization.
- Prior experience working with international clients.
- Knowledge of Survey Programming tools like Decipher and Confirmit as well as jQuery, Javascript/HTML shall be an advantage.
