XM Implementation Specialist

4 weeks ago


Mumbai, Maharashtra, India Zill Consulting Full time
A Day in the Life of an XM Consultant at Zill Consulting

As an XM Consultant at Zill Consulting, you will be responsible for delivering exceptional client experiences by implementing and managing the Qualtrics Experience Management (XM) Platform and related solutions. Your expertise will be sought after by clients to help them navigate the complexities of the platform and achieve their business goals.

Key Responsibilities
  • Design and implement functional and technical requirements for clients
  • Manage project timelines, budgets, and risks to ensure successful project delivery
  • Develop and maintain strong relationships with clients at all levels of an organization
  • Provide training and support to clients on the Qualtrics XM Platform and related solutions
  • Stay up-to-date with the latest product knowledge and technologies to provide expert advice to clients
Requirements
  • 5+ years of experience in implementation consulting
  • Familiarity with SaaS platforms and cloud-based solutions
  • Strong foundational knowledge in data analytics and interpretation
  • Experience in establishing and maintaining strong working relationships with clients
  • Prior experience working with international clients
  • Certification or deep experience with the Qualtrics XM Platform is highly desirable

Qualifications & Requirements:

  • Bachelor's degree in business, Computer Science, Information Systems, or a related field; a master's degree is preferred
  • Exceptional verbal and written communication skills
  • Robust problem-solving abilities, analytical skills, and a detail-oriented mindset
  • Agility in learning and adapting to new technologies and changes in a rapidly evolving industry
  • Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines
  • Ability to work independently as well as part of a collaborative team environment


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