MyOperator - Senior Manager - Customer Success

20 hours ago


Noida, India MyOperator Full time

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager - Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3-4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

- Lead and mentor 3-4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.

- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.

- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.

- Implement and scale tech-touch engagement models for effective customer coverage.

- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).

- Monitor health metrics, churn signals, and client escalations; design proactive action plans.

- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.

- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).

- Continuously optimize processes to enhance team productivity and customer 5-7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.

- Minimum 2+ years of direct experience leading Team Leaders / Managers.

- Strong exposure to managing high-volume SMB customer bases.

- Excellent strategic thinking, problem-solving, and analytical skills.

- Tech-savvy mindset with experience implementing automation or tech-touch models.

- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.

- Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us

Benefits:

- Career growth opportunities in a fast-growing SaaS company.

- A competitive salary and performance-based incentives.

- A dynamic, inclusive, and collaborative work environment.

- Significant opportunities for professional growth and career advancement.

- The chance to make a real impact on thousands of growing businesses in India.

- Comprehensive health and wellness benefits.

(ref:iimjobs.com)

  • Noida, Uttar Pradesh, India MyOperator Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...


  • Noida, India MyOperator Full time

    About MyOperator: MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...


  • Noida, Uttar Pradesh, India MyOperator Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...


  • Noida, India MyOperator Full time

    Job Description About MyOperator: MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp...


  • Noida, Uttar Pradesh, India MyOperator Full time

    **About Company**: MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional...


  • Noida, India MyOperator Full time

    About MyOperator MyOperator is at the forefront of the cloud telephony industry, providing innovative solutions that help businesses streamline their communication and improve customer experience. We are looking for a motivated and enthusiastic Customer Success Executive to join our team. In this role, you will be on the front lines, ensuring our customers...


  • Noida, Uttar Pradesh, India MyOperator Full time ₹ 40,00,000 - ₹ 50,00,000 per year

    About MyOperatorMyOperator is at the forefront of the cloud telephony industry, providing innovative solutions that help businesses streamline their communication and improve customer experience. We are looking for a motivated and enthusiastic Customer Success Executive to join our team. In this role, you will be on the front lines, ensuring our customers...


  • Noida, Uttar Pradesh, India MyOperator Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    About MyOperatorWe're a Business AI Operator helping companies like Amazon and Domino's unify their communication with a single platform for calls, WhatsApp, and AI bots. We're looking for an Enterprise Account Manager to own and grow our key accounts, specifically focusing on driving expansion and creating measurable value for our customers.Key...


  • Noida, India MyOperator Full time

    About MyOperator We're a Business AI Operator helping companies like Amazon and Domino's unify their communication with a single platform for calls, WhatsApp, and AI bots. We're looking for an Enterprise Account Manager to own and grow our key accounts, specifically focusing on driving expansion and creating measurable value for our customers. Key Objectives...


  • Noida, Uttar Pradesh, India MyOperator Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...