Help Desk Technician

5 months ago

Hyderabad, India Ashling Partners Full time

Ashling Partners is leading the charge in the intelligent automation revolution We empower clients to enhance productivity and employee engagement by harnessing the power of intelligent process automation, RPA, Process Intelligence, data capture/OCR, and Machine Learning technologies. Our team utilizes lean agile principles to ensure automation gains are sustainable and serve as a catalyst for digital innovation.


Founded by veterans in business process improvement and technology, Ashling Partners is committed to providing meaningful work for our employees while delivering tangible value to our clients in a sustainable, continuous manner. We prioritize progress over perfection and are dedicated to fostering a positive, appreciative, and fun culture. Proudly listed on the INC Best Workplace list for 2021, we continue to strive for excellence.


Our rapidly expanding organization is making waves globally, establishing ourselves as the premier boutique in intelligent automation. We are seeking life-long learners and servant-leaders who are passionate about innovation and the future of work. If this sounds like the perfect place for you, we would love to meet you


What You Will Do:

  • Respond to user inquiries, diagnose issues, and provide solutions for hardware, software, and network-related problems as first point of contact.
  • Use ticketing system to document, prioritize, and track issues. Ensure timely resolution and follow-up with users to confirm problem resolution.
  • Work with HR to onboard new employees with new hardware, software, and access and offboard employees on returning equipment, disabling system accesses, etc.
  • Install, configure, and maintain computer systems, printers, and other peripherals. Perform regular updates and maintenance tasks via remote control tools and screen sharing.
  • Assist users in understanding and utilizing technology effectively. Provide basic training and create user guides as necessary.
  • Maintain accurate inventory for all IT hardware and software.
  • Monitor systems for performance issues and potential threats. Implement security measures and assist in the management of IT infrastructure.
  • Evaluate, identify, and implement process improvement to internal IT procedures and operations.
  • Work closely with other IT team members and departments to ensure cohesive support and integration of IT services.
  • Work with leadership on developing and maintaining internal IT policies.
  • Assist with security and compliance within the Microsoft Azure platform.
  • Provide local in office IT support to our user base.


What You Will Bring:

  • 3+ years of IT support experience.
  • Proficient with Microsoft Office 365 and SharePoint online.
  • Experience with Endpoint Management (Intune/SCCM) and laptop imaging.
  • Experience supporting internal staff with application installation and configuration.
  • Experience with new user provisioning and access requests.
  • Proficient communication and collaboration skills.
  • Strong problem solving and critical thinking skills.
  • Meets or exceeds deadlines for support incidents or projects.
  • Strong work ethic and can perform duties independently.
  • Automation experience a plus.


Why Ashling Partners:

At Ashling Partners we strive to provide meaningful work in a positive, appreciative, and fun culture for our own team. All firm members are referred to as “Ohana,” the Hawaiian word for family, with regards to extended family beyond relatives. The concept emphasizes that extended families are bound together by a common belief, attitude or purpose and members must cooperate and remember one another.

  • Lifelong Learning - In the intelligent automation space change happens fast, to support that change, Ashling has developed a culture that enables lifelong learners to continuously develop their skill sets
  • Diversity of Thought, Culture, Background & Identity – We build diversity, equity, and inclusion capabilities into all facets of our business to support innovation, creativity, and our global growth objectives
  • Consistently Innovate with Cutting Edge Technology – We offer a continuous model for performance improvement and the opportunity to work with best of breed automation technology stacks
  • Provide Servant-Based Leadership – We believe the leader’s role is to serve the organization, not the other way around
  • Practice Stewardship – We work together as peers, regardless of a person’s formal role or authority in the organization
  • Be Entrepreneurial in Management – We empower people to bring ideas and challenge them with the responsibility to make them successful
  • Offer Open-Book Finance – We give everyone the opportunity to see the books, how we are being measured and what our score is, so they can feel empowered to impact success
  • Provide the Best Service – We may not be the cheapest, but we will deliver the best value to our clients
  • Make Data-Driven Decisions – We are a data-driven organization internally and externally
  • Be a fun place to work - We provide a positive, appreciative, and fun culture


What Sets Us Apart:

  • Quarterly book allotment (any book of your choice, no cap)
  • Uncapped training allotment
  • Desirable Benefits Package – Holidays, PTO, Medical Insurance, Parental Leave

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