Help Desk Technician Ii

2 months ago

Hyderabad Telangana, India Park Place Technologies India Private Li Full time

**Help Desk Technician II**

The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

**What you’ll be doing**:

- First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues).
- Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department.
- Configures, installs and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees
- Troubleshoot and offer viable solutions to various hardware and software problems
- Handle routine and basic technical issues that can be fixed during a phone call.
- Collaborate with team members and manager as needed to escalate and fix ongoing issues.
- Responsible for installing and testing systems and software inherent to in-house computer operations.
- Document incoming calls & record specific issues to identify ongoing issues or patterns.
- Create manuals to address specific problems for future reference.
- Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades.
- Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users.
- Responsible for managing the mobile phone plan, including provisioning new lines, migrating employee phones to the plan where appropriate, providing reports to IT management and interfacing with the mobile telephony vendor.
- Stays abreast of new and emerging information technologies as well as current trends.
- Provides emergency on-call support, as needed.
- Other duties as assigned.

**What we’re looking for**:

- 3-4+ years of related experience.
- Minimum 1-2+ years’ experience in a help desk technician role.
- Customer experience required.
- Ability to make decisions quickly with limited information,
- Ability to solve complex problems.
- Ability to read and understand complex manuals & terminology.
- Understanding of hardware & software.
- Excellent communication skills
- Keen Attention to detail.
- Ability to recognize patterns.
- Ability to diagnose and resolve complex computer/software technical issues.

**Bonus Points**:

- Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.

**Education**:

- Associate or bachelor's degree highly preferred.

**Travel**:

- 10%

  • Help Desk Technician II

    1 month ago

    Hyderabad, Telangana, India Park Place Technologies Full time

    Job Summary:The Help Desk Technician II is a key member of the Park Place Technologies team, responsible for providing exceptional technical support to employees. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide first-level technical...

  • Help Desk Technician II

    6 months ago

    Hyderabad, India Park Place Technologies Full time

    Help Desk Technician II The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating...

  • Help Desk Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Park Place Technologies Full time

    Help Desk Technician II Job DescriptionThe Help Desk Technician II is a technical support role within Park Place Technologies that focuses on delivering exceptional customer service and support to end-users. Key responsibilities include resolving workstation, telephone, printer, and computer issues, as well as configuring, installing, and deploying new...

  • Help Desk Support

    5 months ago

    Hyderabad, Telangana, India System Soft Technologies Full time

    Job Description - Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 20 years, our focus on becoming a trusted partner to each client has allowed us to become a $140MM+ company with a pool of over...

  • Help Desk Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Park Place Technologies Full time

    Technical Support Role OverviewThe Help Desk Technician II at Park Place Technologies is an integral part of our team, providing exceptional support to our clients. This position is responsible for delivering top-notch first-level technical assistance, ensuring seamless communication and efficient issue resolution.Key Responsibilities:Provide expert-level...

  • Service Desk L1 Technician

    5 months ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Service Desk Technician L1

    6 months ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Help Desk Technician with Excellent Communication Skills

    3 weeks ago

    Hyderabad, Telangana, India Carrier Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to and resolve technical issues in a timely and professional mannerCommunicate effectively with clients to understand their needs...

  • Service Desk Technician L1

    5 months ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...

  • Service Desk Technician

    5 months ago

    Hyderabad, Telangana, India Experian Full time

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Service Desk Technician

    5 months ago

    Hyderabad, Telangana, India Experian Full time

    Full-time Employee Status: Regular Role Type: Hybrid Department: Product Development Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we...

  • Help Desk Technician

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Helpdesk TechnicianExperience: 4+ YearsLocation: HyderabadRequired Technical Skill Set:Windows Operating System, Remote Desktop Client, Mobile Device ManagementJob DescriptionKnowledge on End User Computing Devices (Laptop / Desktop / VDI)Ability to provide technical support over the phoneExcellent Oral and Written Communication skillsHands on Experience on...

  • Help desk technician

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Helpdesk Technician Experience: 4+ Years Location: Hyderabad Required Technical Skill Set: Windows Operating System, Remote Desktop Client, Mobile Device Management Job Description Knowledge on End User Computing Devices (Laptop / Desktop / VDI) Ability to provide technical support over the phone Excellent Oral and Written Communication...

  • Help Desk Technician

    2 weeks ago

    hyderabad, India Tata Consultancy Services Full time

    Helpdesk Technician Experience: 4+ Years Location: Hyderabad Required Technical Skill Set: Windows Operating System, Remote Desktop Client, Mobile Device Management Job Description Knowledge on End User Computing Devices (Laptop / Desktop / VDI) Ability to provide technical support over the phone Excellent Oral and Written Communication skills Hands on...

  • Help Desk Technician

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Helpdesk TechnicianExperience: 4+ YearsLocation: HyderabadRequired Technical Skill Set: Windows Operating System, Remote Desktop Client, Mobile Device ManagementJob Description1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)2. Ability to provide technical support over the phone3. Excellent Oral and Written Communication skills4. Hands on...

  • Help desk technician

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Helpdesk TechnicianExperience: 4+ YearsLocation: HyderabadRequired Technical Skill Set: Windows Operating System, Remote Desktop Client, Mobile Device ManagementJob DescriptionKnowledge on End User Computing Devices (Laptop / Desktop / VDI)Ability to provide technical support over the phoneExcellent Oral and Written Communication skillsHands on Experience...

  • Help Desk Technician Level 1

    6 months ago

    Hyderabad, Telangana, India Vortalsoft Inc Full time

    The Help Desk Tech position requires a reasonable amount of experience supporting VPN connectivity, Active Directory, Outlook, MS office products, etc - General technical skills - Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge. - Specific technical skills - Basic...

  • Help Desk Technician Level 1

    5 months ago

    Hyderabad, Telangana, India Vortalsoft Inc Full time

    The Help Desk Tech position requires a reasonable amount of experience supporting VPN connectivity, Active Directory, Outlook, MS office products, etc - General technical skills - Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge. - Specific technical skills - Basic...

  • Help Desk Technician

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Helpdesk TechnicianExperience: 4+ YearsLocation: HyderabadRequired Technical Skill Set: Windows Operating System, Remote Desktop Client, Mobile Device Management Job DescriptionKnowledge on End User Computing Devices (Laptop / Desktop / VDI) Ability to provide technical support over the phone Excellent Oral and Written Communication skills Hands on...

  • Help Desk Technician

    2 weeks ago

    Hyderabad, India Tata Consultancy Services Full time

    Helpdesk TechnicianExperience: 4+ YearsLocation: HyderabadRequired Technical Skill Set: Windows Operating System, Remote Desktop Client, Mobile Device Management Job DescriptionKnowledge on End User Computing Devices (Laptop / Desktop / VDI) Ability to provide technical support over the phone Excellent Oral and Written Communication skills Hands on...