ServiceNow TSM Architect

4 days ago

Pune, India Futran Solutions Full time

Key Responsibilities :- Architecture & Design: Develop OSS service assurance architecture across fault, performance, SLA, and probing domains.- Tool Expertise & Integration: Lead integration of tools like ServiceNow TSM, IBM Netcool, HP TeMIP, EMC Smarts, EXFO, and Gigamon.- Data & Analytics: Analyze KPIs, alarms, and logs; implement analytics using Kafka, NiFi, Hadoop, etc.Required Skills :- 10+ years in OSS architecture with focus on service assurance.- Strong experience in ServiceNow TSM (Telecom Service Management) mandatory.- Hands-on with fault/alarm management, performance monitoring & SLA tools.Preferred :- IBM Netcool, AIOps (Watson, Nokia Assurance Center, etc.).- Solid understanding of RAN, Core, SDN/NFV, IP/MPLS, DWDM, Ethernet.- Exposure to AWS/Azure and OSS/BSS Qualifications :- Certifications in ServiceNow, TOGAF, TMF.- Experience with Frontier OSS or similar.- Excellent stakeholder management & communication skills. (ref:hirist.tech)

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