Applications Support Engineer

7 days ago

Chennai, India Barycenter Technologies Pvt.Ltd. Full time

Description : We are looking for an experienced Application Support Engineer to provide technical support and ensure the smooth operation of business-critical applications. The ideal candidate will have hands-on expertise in ServiceNow, cloud platforms, and Java-based technologies, with strong problem-solving skills and the ability to work in fast-paced production environments.Key Responsibilities : - Provide L2/L3 support for enterprise applications, ensuring high availability and performance.- Manage incident, problem, and change management processes using ServiceNow.- Perform root cause analysis and coordinate with development and infrastructure teams for issue resolution.- Monitor applications and system performance using tools like AppDynamics, Splunk, Grafana, and ELK Stack.- Collaborate with cloud and DevOps teams for deployment, configuration, and environment management across AWS, Azure, and GCP.- Develop and maintain scripts, dashboards, and automation solutions for improved monitoring and support efficiency.- Document standard operating procedures (SOPs), known errors, and workarounds for knowledge sharing.Required Technical Skills : Mandatory Skills : - ServiceNow : Incident, Problem, Change, and Knowledge Management.- Cloud Platforms : AWS, Azure, or GCP.- Programming : Java.Secondary Skills : - Scripting & Backend : JavaScript, SQL, Spring Boot, Microservices.- Databases : PL/SQL, MariaDB, GoldenGate.- Monitoring Tools : AppDynamics, Splunk, Grafana, ELK Stack. (ref:hirist.tech)

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