Tele caller Executive

7 days ago

Ahmedabad, India TM Softech Full time

Job Title: Tele Calling ExecutiveDepartment: SupportAbout the Role:We are looking for a dedicated and customer-oriented Telecaller Executive to handle inbound and outbound calls related to customer complaints, queries, and support requests for banking services. The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to resolve customer issues efficiently while maintaining a professional demeanor.Key Responsibilities:- Handle inbound and outbound calls from bank customers regarding service issues, complaints, and queries. - Log, track, and update customer complaints in the system accurately. - Coordinate with internal departments (such as operations, IT, and service teams) to ensure timely resolution of issues. - Follow up with customers to confirm resolution and ensure satisfaction. - Provide accurate information about banking products, services, and processes when required. - Escalate unresolved complaints to the concerned authority or supervisor. - Maintain call records, complaint logs, and daily reports. - Ensure compliance with bank policies, data confidentiality, and quality standards.Required Skills & Qualifications:- Graduate / HSC qualified (any discipline). - 1–3 years of experience in telecalling, customer service, or complaint handling (preferably in the banking or financial services sector). - Excellent verbal communication skills in English and regional languages. - Strong listening, problem-solving, and interpersonal skills. - Ability to remain calm and professional under pressure. - Basic knowledge of banking operations or support processes is an added advantage. - Proficient in using CRM tools, MS Office, and call management systems.Join our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference.We look forward to receiving your application.

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