Field Engineer

About the job :

Striim, (pronounced "stream" with two i's for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time.

Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers.

At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity.

Description :

Striim is hiring a Field Engineer to be a technical leader and hands-on solution implementer, working directly with customers throughout the life cycle of the Striim Platform.

A Field Engineer creates a guided customer journey through all phases of implementation, including new customer onboarding, solution architecture, hands-on development, and technical enablement.

This is a highly technical, customer-facing role requiring strong coding, integration, and troubleshooting skills, combined with the ability to engage with customer teams as a trusted advisor.

The Field Engineer drives operational excellence, innovation, and continuous adoption of the Striim Platform.

Responsibilities :

Customer Engagement & Solution Delivery :

- Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance.

- Lead customer technical teams during development phases, ensuring smooth adoption and successful deployments.

- Support the seamless transition from pre-sales prototypes to post-sales production environments.

- Act as a product expert and trusted technical advisor, helping customers maximize value from Striim.

- Conduct health checks with customers to ensure operational excellence and identify opportunities for expansion.

- Demonstrate new applications and use cases to drive upsell and broader adoption.

- Report on the status of key accounts, including escalations, to management and Customer Success.

Hands-On Technical Implementation :

- Actively design, develop, integrate, and debug customer solutions.

- Write and maintain code in SQL, Java, Python, and Shell scripting, following best practices for scalability and performance.

- Configure and optimize cloud environments (AWS, Azure, GCP) and deploy data pipelines.

- Work with SQL databases (Oracle, MySQL, Microsoft SQL Server, MongoDB) to develop queries, optimize performance, and integrate applications.

- Implement and troubleshoot messaging systems such as Kafka and JMS.

- Debug and resolve complex technical issues to ensure high reliability and performance.

- Increase Striim's internal knowledge base by creating and maintaining documentation, best practices, and troubleshooting guides.

Internal Collaboration & Advocacy :

- Serve as an in-house customer champion, coordinating with support, success, and product stakeholders.

- Track and escalate customer issues, training needs, and product feature requests (PFRs).

- Collaborate with internal teams to influence product evolution and drive technical innovation.

Requirements :

- 5+ years of experience in customer-facing technical roles (Field Engineer, Solutions Architect, Data Engineer, Customer Success Engineer, etc.

- Hands-on expertise in SQL, Java, Python, and Shell scripting.

- Strong knowledge of cloud infrastructure and data services (AWS, Azure, GCP).

- Experience working with databases: Oracle, MySQL, Microsoft SQL Server, and MongoDB.

- Familiarity with enterprise data environments and mission-critical IT systems.

- Experience with messaging systems (Kafka, JMS).

- Experience with modern data platforms (Snowflake, BigQuery, Databricks) is a plus.

- Ability to troubleshoot complex technical challenges across infrastructure, databases, and integrations.

- Excellent written, verbal, and presentation communication skills.

- Bachelor's degree in Information Systems, Computer Science, Computer Engineering, or related field.

Benefits :

We offer :

- Competitive salary and pre-IPO stock options.

- Comprehensive health care plans for employees and family members.

- Gratuity Plan as per the India Gratuity Act.

- Paid time off: annual leave, sick leave, casual leave, and public/bank holidays.

- Employee wellness programs: free online yoga classes, gym membership reimbursement, and Employee Assistance Program.

- Sodexo meal program and internet reimbursement.

- Group term life insurance.

- Paid maternity and paternity leave.

- The chance to contribute to and shape a collaborative, innovative, and customer-focused culture.

- Our company culture fosters entrepreneurship and nurtures our team members to grow with the company.

Come join a Silicon Valley startup focused on delivering a product that's loved by its customers and primed to be a core part of the cloud data stack.

We are an equal opportunity employer, and we value diversity at our company.

It is in our best interest to continue to foster an environment of diversity, equity, and inclusion to bring the most value to our workforce, customers, and partners.

All applicants are considered for employment without attention to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, veteran status, or disability status.