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Head of Customer Care

2 months ago

Raipur, India CreditSea Full time
Company Description

CreditSea is a financial services company based in Raipur, dedicated to revolutionizing how individuals access financial assistance. Specializing in streamlined payday loan solutions, we offer quick and reliable access to funds during times of urgent need. Our platform is built on principles of transparency, integrity, and customer-centricity to ensure a seamless experience for our customers.

Role Description

This is a full-time on-site role for a Head of Customer Care at CreditSea in Raipur. The Head of Customer Care will be responsible for overseeing customer satisfaction, support, and service experiences on a day-to-day basis. They will need to analyze customer feedback, optimize customer experiences, and ensure a high level of customer-centricity throughout all interactions.

Qualifications
  • Customer Satisfaction, Customer Support, and Customer Service skills
  • Analytical Skills and Customer Experience management
  • Excellent problem-solving and decision-making abilities
  • Strong interpersonal and communication skills
  • Previous experience in a customer-focused role
  • Ability to lead and motivate a team
  • Bachelor’s degree in Business Administration or related field