DigiHelic - ServiceNow ITOM Technical Consultant - CMDB

1 month ago

Pune, India Digihelic Solutions Pvt. Ltd. Full time

Location : Pune/Bangalore/Noida/Chennai.

Shift Time : UK shift (2:00 PM to 10. 00 PM IST).

Exp : Min 5+ Years.

Notice Period : 30 days to 45 days joiners only.

Job Description:.

We are looking for a ServiceNow ITOM Technical Consultant to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform.

The role holder will :

- Focus on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications.

- Comfortable in Jason scripting and coding ITOM solutions, namely Event Management, Discovery, Service Mapping and Orchestration.

- Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying.

ServiceNow ITOM, including the following :


- Event Management, Discovery, CMDB, Orchestration, Service Mapping & Integrations.

- Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.

- Sound knowledge in CMDB and it operation management.

- Deliver technical workshops on ITOM Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management.

- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping

- Knowledge on identification , classification rule in CMDB.

- Knowledge over event and alert rule.

- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.

- Required Hands on experience with ServiceNow ITOM implementations.

- Required Knowledge of ServiceNow CMDB Architecture.

Core Skills :

- ServiceNow Certified Administrator.

- ServiceNow Certified Implementation Specialist.

- ITSM ServiceNow Certified.

- Implementation Specialist Discovery ServiceNow.

- Certified Implementation Specialist.

- Event Management , Ability to manage competing priorities in a complex environment


- Excellent knowledge of IT Workflow, Employee, Employee Workflow, Customer Workflow.

- Excellent written and oral communication skills including customer liaison at senior levels


- Excellent interpersonal and negotiating skills.

- Ability to enable collaboration Project/change management experience and skills


- Investigation and analysis of problems with a methodical and disciplined approach


- Proactive customer support and problem resolution.

- Ability to devise creative technical solutions, to research alternative solutions and make recommendations.

- Ability to convey a strong presence, professional image, and deal confidently with complex technical problems.

(ref:hirist.tech)

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