dnata - Contact Center Manager
3 weeks ago
About the job:dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the worlds most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, wed love to have you onboard.As a Contact Centre Manager, you will develop and deliver the end-to-end contact centre strategy, development, and inspiration, ensuring world class operations in a resourceful manner. You will drive the achievement of both centre - wide and individual objectives, ensuring high performance, customer satisfaction, and operational excellence.In this role, you will:- Develop and deliver the contact centre strategy to achieve business, service, and revenue objectives.- Lead, motivate, and develop teams to drive high performance, engagement, and customer satisfaction.- Manage budgets effectively, ensuring financial discipline and alignment with strategic priorities.- Analyse operational data to identify trends and implement initiatives that improve sales, service, and quality.- Forecast and secure workforce requirements through proactive recruitment and resource planning.- Optimise processes and systems to maximise efficiency and operational effectiveness.- Represent the Emirates Group brand, share best practices across the global network, and champion innovation to enhance sales, service, and employee experience.To be considered for the role, you must meet the below requirements:- Master's/Bachelor's degree and 8+ years experience in Airline Sales and Contact Centre experience.- Strong people management and leadership skills, with proven ability to lead teams in a multi-cultural environment.- Solid knowledge of contact centre operations, with working understanding of airline industry procedures and methodologies.- Excellent communication, negotiation, and influencing skills to engage effectively at all levels.- Skilled in selection, assessment, and talent management processes. (ref:iimjobs.com)
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dnata - Workforce Manager
5 days ago
Bengaluru, India DNATA INTERNATIONAL PRIVATE LIMITED Full timeDescription:How performance is Manage all internal & third-party recharges pertaining to FTE are achieved monthly and best efforts to drive efficiency to maintain or reduce workforce- Increase the visibility for WFM services to accounts outside CC and provide services to enhance Managing all WFM activities for local/shared accounts to ensure consistent...
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Customer Service Representative
5 days ago
Bengaluru, India dnata Travel Group Full time✈️ Looking to grow your career in travel and aviation services? About us: dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we...
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Customer Service Representative
4 days ago
Bengaluru, India dnata Travel Group Full time✈️ Looking to grow your career in travel and aviation services? About us: dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we...
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Customer Service Representative
5 days ago
Bengaluru, India dnata Travel Group Full timeJob Description Looking to grow your career in travel and aviation services About us: dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959,...
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Client services associate
2 weeks ago
Bengaluru, India Dnata Travel Group Full time???? International Voice Process – Korean Language Support We are hiring native or fluent Korean speakers to assist Korean customers with flight bookings and related queries in an international voice process. ???? About dnata Global provider of ground handling, cargo, inflight catering, retail, and travel services Committed to excellence, efficiency,...
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Client Services Associate
3 weeks ago
Bengaluru, India dnata Travel Group Full time🛫 International Voice Process – Korean Language Support We are hiring native or fluent Korean speakers to assist Korean customers with flight bookings and related queries in an international voice process. 🌍 About dnata - Global provider of ground handling, cargo, inflight catering, retail, and travel services - Committed to excellence, efficiency,...
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Client Services Associate
6 days ago
Bengaluru, Karnataka, India dnata Travel Group Full time ₹ 2,00,000 - ₹ 6,00,000 per yearInternational Voice Process – Korean Language SupportWe are hiringnative or fluent Korean speakersto assist Korean customers with flight bookings and related queries in an international voice process.About dnataGlobal provider of ground handling, cargo, inflight catering, retail, and travel servicesCommitted to excellence, efficiency, speed, reliability,...
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It Technician Maintenance
2 weeks ago
Bengaluru, Karnataka, India Dnata Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Purpose:Provide first level technical support to dnata personnel, interfacing with Emirates Group IT (EGIT) in Dubai where required. In the event of service disruption, mitigate the adverse impact on business operations and restore normal IT service operations according to business priorities.Minimum requirements:University degree in IT or...
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Customer Service Representative
4 days ago
Bengaluru, India dnata Travel Group Full time✈️ Looking to grow your career in travel and aviation services?About us:dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer...
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Customer Service Representative
3 days ago
Bengaluru, India dnata Travel Group Full time✈️ Looking to grow your career in travel and aviation services?About us:dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer...
