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Head – Partnerships
4 weeks ago
Company: Hyper (E-Commerce Fulfilment & Cross-Border Logistics)
Position: Head – Partnerships & Operations (Cross-Border Logistics)
Location: Mumbai
Type: Full-time, Onsite
About Hyper
Hyper is one of our portfolio companies reimagining cross-border fulfilment for e-commerce. We operate tech-led export hubs that power international logistics for Indian MSMEs, brands, and marketplaces. Hyper is building the backbone infrastructure to make global shipping seamless, fast, and compliant — starting from India.
Job Description
We’re looking for an experienced leader to oversee both strategic logistics partnerships and end-to-end operational execution across Hyper’s cross-border fulfilment network. This role will drive partnerships with courier and freight providers while ensuring seamless daily hub operations, customs compliance, and multi-leg logistics execution from India to global destinations.
You will be responsible for:
- Running daily hub and fulfilment operations.
- Building and managing partnerships with couriers, freight forwarders, and multimodal logistics providers.
- Architecting and optimising a 3-tier international logistics network:
- First Mile: Seller pickups to Hyper hub
- Mid Mile: Export lane movement via air/sea freight
- Last Mile: Final delivery in destination country via global couriers
Key Responsibilities
- Fulfilment Operations: Manage inbound receipt, inventory, picking/packing, labeling, and outbound dispatches.
- Partnerships & Network Development: Build and negotiate relationships with global couriers (DHL, FedEx, Aramex) and freight forwarders for competitive rates, service levels, and capacity.
- Dispatch & Customs Coordination: Oversee documentation, customs compliance, and handovers to courier/freight partners.
- Performance & Cost Optimisation: Monitor SLAs, turnaround times, throughput, and cost per shipment while driving process efficiencies.
- Tech & Process Collaboration: Work with product/tech teams on WMS/OMS integrations, courier syncs, and visibility systems.
- Reporting & Leadership: Maintain dashboards for partner performance and hub metrics; lead and manage ground operations teams.
Qualifications & Experience
- 7–12 years of experience in e-commerce fulfilment, cross-border logistics, or freight/courier partnerships.
- Strong understanding of air freight, courier networks, and multimodal logistics flows.
- Proven ability to build and manage multi-leg logistics networks (first–mid–last mile).
- Deep knowledge of export documentation, customs, and compliance frameworks.
- Track record of managing carrier/freight partnerships and negotiating commercials.
- Hands-on experience with WMS/OMS platforms and courier tech integrations.
- Prior exposure to startup or high-growth logistics environments preferred.
- Bachelor’s degree in Logistics, Supply Chain, or related field.
Who You Are
- Equally comfortable on the warehouse floor and in high-level partner negotiations.
- Understands how to integrate courier, freight, and compliance flows into one seamless network.
- Data-driven, detail-oriented, and execution-focused.
- Motivated to build infrastructure that enables Indian e-commerce to go truly global.