Process Associate

3 weeks ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Wealth Management

The objectives of this Genpact operations unit must tie into the overall aims of business. The group seeks to provide a high standard of service for business. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, ‘can do” attitude. The candidate must be willing to work flexible and varying shifts through the year and must react positively, patiently and effectively to calls/emails seeking clarifications, have a customer centric approach in problem solving.

You will work for end Customers to enable them to manage their Super account – Opening account, applying contributions, processing withdrawals, maintenance of accounts and reconcile the account.

Responsibilities

To be able to work well on requests sent by the channels To be quick and detailed in interpreting the request of the customer Work well in the current frame of things & ability to escalate when required Should have a customer focused approach & Attention to detail Good Communication and interpersonal skills required Relationship management ability with internal customers

Qualifications

Minimum qualifications

B. Com Graduate

Preferred qualifications

Quick Learner & Ambitious Good Excel Skills

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