Ridhira Group
2 months ago
Job description.
Job Summary: As a Customer Relationship Manager (CRM) at Ridhira Group, you will be responsible for building and maintaining strong relationships with clients throughout the transaction process.
You will serve as a trusted advisor, providing personalized support and guidance to clients to ensure their satisfaction and loyalty.
Responsibilities:.
Client Engagement:.
- Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
- Build rapport and establish long-term relationships with clients by understanding their preferences, goals, and expectations.
- Provide detailed information about properties, neighborhoods, market trends, and investment opportunities to help clients make informed decisions.
Transaction Management:.
- Facilitate the real estate transaction process from initial inquiry to closing, ensuring smooth and seamless execution.
- Liaise with internal teams, including sales agents, brokers, legal advisors, and lenders, to coordinate documentation, inspections, appraisals, and other necessary steps.
Negotiation and Representation:.
- Assist clients in negotiating purchase agreements, lease agreements, and other contractual terms to achieve favorable outcomes.
- Represent clients' interests throughout negotiations, advocating for their needs and objectives while maintaining professional relationships with counterparties.
Client Support and Follow-Up:.
- Provide ongoing support and assistance to clients post-transaction, addressing any issues or concerns that may arise.
- Conduct follow-up calls, emails, and meetings with clients to ensure their satisfaction and identify opportunities for additional services or referrals.
Market Research and Analysis:.
- Stay updated on real estate market trends, property values, inventory levels, and regulatory changes affecting the industry.
- Conduct market research and analysis to identify potential opportunities and risks for clients, offering strategic advice and recommendations.
Customer Feedback and Relationship Management:.
- Gather feedback from clients to assess satisfaction levels and identify areas for improvement in service delivery.
- Maintain accurate records of client interactions, preferences, and transactions using CRM software or other tracking tools.
Qualifications:.
- Degree in real estate, business administration, marketing, or a related field (preferred).
- Real estate license or certification required.
- Proven experience in customer service, sales, or relationship management, preferably in the real estate industry.
- Strong communication, interpersonal, and negotiation skills.
- Knowledge of real estate laws, regulations, and procedures.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Excellent organizational skills and attention to detail.
Working Conditions:.
- Regular office hours with occasional evening or weekend work required to accommodate client schedules and property showings.
- Travel may be necessary to attend property viewings, client meetings, and industry events.
- Conclusion: As a Customer Relationship Manager in the real estate industry, you will play a vital role in ensuring client satisfaction, fostering loyalty, and driving business growth through personalized service and strategic support.
- Your dedication to building strong relationships and delivering exceptional service
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