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Deputy Manager/ Manager- CRM
3 months ago
We are looking for a Deputy Manager/ Manager- CRM for an Indian Pharmaceutical MNC based in Mumbai
Position: Deputy Manager/ Manager- CRM
Experience: 8-15 yr
Industry background: Pharmaceutical or Healthcare Industry only
Role & Responsibilities:
Customer Relationship Management &Vendor Management
Managing/Analysing CRM Monthly, Quarterly & Yearly report
Collaborating with other departments ensure the CRM strategy works well
for every aspect of the business
Making sure the customer database is correctly segmented for targeted
marketing activities
Planning and delivering CRM strategies across the organization with a view
to retaining existing customers, increasing brand loyalty and expanding the
company brand
Maintains database of customers for follow up
Coordination for CRM activity like Conference registration, International &
Domestic accommodation, Air ticket, Gift Cards, Cheque & Visa etc
Skill sets:
Strong communication and interpersonal skills
Hands on experience in SAP and MS Excel
Interested candidates can share their cover letter and resume at pooj.j@domniclewis.com
