
Operations Team Lead
2 days ago
Job Title: Team Leader – International BPO
Location: Gurugram & Indore
Department: Operations
Shift: Rotational Shift (as per business requirement)
Reporting To: Operations Manager / Process Manager
Job Summary:
We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO operations . The ideal candidate will be responsible for delivering consistent performance, ensuring quality service delivery, and driving team engagement and development.
Key Responsibilities:
- Supervise and lead a team of 15–20 Customer Support Representatives.
- Monitor daily team performance metrics (AHT, CSAT, Quality, Adherence, etc.).
- Provide coaching, feedback, and support to enhance agent performance.
- Handle escalated customer issues and ensure prompt resolution.
- Conduct regular team meetings, performance reviews, and one-on-ones.
- Ensure compliance with company policies, procedures, and client requirements.
- Prepare and share daily/weekly/monthly reports with stakeholders.
- Motivate and inspire the team to achieve targets and maintain high morale.
- Collaborate with training and quality teams for process improvements.
- Maintain discipline and manage attendance, attrition, and staffing.
Key Skills & Competencies:
- Strong leadership and people management skills.
- Excellent communication (verbal and written) and interpersonal skills.
- Ability to work in a fast-paced, high-pressure environment.
- Problem-solving and decision-making capabilities.
- Knowledge of BPO KPIs and operational metrics.
- Flexible to work in rotational shifts and on weekends, if required.
Requirements:
- Minimum 1–3 years of experience as a Team Leader in an International BPO.
- Graduate in any discipline (preferred).
- Experience in voice support processes (based on process requirement).
- Proficient with MS Office tools (Excel, Word, PowerPoint).
Compensation: Upto 7 LPA
Benefits: Health Insurance, Performance Incentives, Transport Facility, etc.
-
Head Operations
1 day ago
Indore, Madhya Pradesh, India Imast Operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description: Head Operations (Loyalty Programs)Position Title: Head – Operations, Loyalty ProgramsLocation: [Insert Location]Experience Required: 10–15+ years in Loyalty Program Management / CRM / Customer Engagement SolutionsReporting To: Director / COORole OverviewThe Head – Operations, Loyalty Programs will be responsible for end-to-end...
-
Head Operations
2 weeks ago
Indore, India Imast Operations Full timeJob Description: Head Operations (Loyalty Programs) Position Title: Head – Operations, Loyalty ProgramsLocation: (Insert Location)Experience Required: 10–15+ years in Loyalty Program Management / CRM / Customer Engagement SolutionsReporting To: Director / COO Role Overview The Head – Operations, Loyalty Programs will be responsible for end-to-end...
-
Team Lead Operations
6 days ago
Indore, Madhya Pradesh, India Aegan Technologies Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Team Lead Operations – Claims Adjudication (US Healthcare)Location: [Indore]Experience: Minimum 4.6 years in US Healthcare Claims Adjudication, including at least 1 year as SME (on papers)Role OverviewThe Team Leader – Claims Adjudication is responsible for supervising a team of claims processors/adjudicators to ensure accurate and timely...
-
Team Lead
2 weeks ago
Indore, Madhya Pradesh, India SBI Card Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSBI Card, launched in 1998 with the State Bank of India as the majority stakeholder, is India's largest pure-play credit card issuer with over 20 million cards in force as of December 2024. Listed on BSE and NSE since March 2020, SBI Card offers a wide range of products and services catering to diverse customer segments. The brand's value...
-
Operations Team Lead
7 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPO Location: Gurugram & Indore Department: Operations Shift: Rotational Shift (as per business requirement) Reporting To: Operations Manager / Process Manager Job Summary: We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...
-
Operations Team Lead
6 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPOLocation: Gurugram & IndoreDepartment: OperationsShift: Rotational Shift (as per business requirement)Reporting To: Operations Manager / Process ManagerJob Summary:We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...
-
Operations Team Lead
5 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPOLocation: Gurugram & IndoreDepartment: OperationsShift: Rotational Shift (as per business requirement)Reporting To: Operations Manager / Process ManagerJob Summary:We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...
-
Team Lead
3 days ago
Indore, Madhya Pradesh, India Harliv Global Solutions Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionHarliv Global Solutions specializes in providing exceptional outsourcing services including high-quality 24/7 technical support, inbound customer support, outbound calling, and knowledge-driven services. We deliver top-notch customer support, lead generation, and business solutions tailored to the needs of our clients. Through a focus on...
-
Operations Team Lead
7 days ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPO Location: Gurugram & Indore Department: Operations Shift: Rotational Shift (as per business requirement) Reporting To: Operations Manager / Process Manager Job Summary: We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...
-
Operations Team Lead
16 hours ago
Indore, India Three Across Full timeJob Title: Team Leader – International BPO Location: Gurugram & Indore Department: Operations Shift: Rotational Shift (as per business requirement) Reporting To: Operations Manager / Process Manager Job Summary: We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO...