Branch Manager

2 days ago

Kolkata, India International Travel House Limited Full time

Role Description

Branch Manager - TRS is responsible for

Operations

Ensure maintenance of quality of service, customer satisfaction and effective service recovery

Coordinate and integrate all functions and services in the location

Implement systems for smooth operation and monitor operational efficiency of the branch.

Handle crisis situation.

Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Sales & Servicing

Develop new clients and increase business from existing clients to meet budgeted figures.

Collate and analyze market and performance information ( MIS in the prescribed format).

Achieve the set targets (budget)

Handle major complaints.


Finances

Prepare annual budget for the branch.

Monitor fund flow management and practice expense control as per norm.

Monitor receivable as per norm.

Ensure statutory compliance.

Ensure report back /MIS with analysis is sent to Corporate office.


HR & Administrative

Monitor overall branch administration for branch efficiency

Recruitment of best suited employees for the branch.

Appraisal of the team to monitor their performance.

Ensure implementation and monitor statutory compliance

Maintain ISO standards as per quality assurance work manual

Management of contractual employees

Competencies:

Strong Sales and Mktg skills & competencies

System and quality orientation

Market, industry and trade knowledge

Commercial acumen

Leadership and people management

Resource control and administration


Educational Qualification:

Graduate / Hotel Management

MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company.

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