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Uniphore - Staff Engineer - SIP/RTP Protocols
1 month ago
Who You Are :
- Strong sense of ownership, accountability, and business acumen
- Passion for your team's vision/mission & the entrepreneurial drive to make things happen
- Mentor the team in growing and reaching their full potential
- Passion for designing modular systems using reusable components, SDKs, and robust APIs
- Collaborate, socialize, and drive cross-team technical initiatives
- Possess "can-do" attitude and strong work ethic. Act with empathy and humility
Must Have Skills :
- 6+ years' experience in software development including 4+ years designing, building, and managing high-scale, mission-critical real-time production systems
- Strong proficiency in C#
- Practical experience with Jenkins and Docker deployments is preferred
- Good understanding of contact center operations including ACD, IVR, and CRM integration
- Strong knowledge in recording solutions like redbox/verint/nice/calabrio
- Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems
- Hands on experience with SIP, SDP, RTP and NATS
- Hands on experience with any variant of CTI (Computer Telephony Integration), CSTA/TSAPI, or similar technologies.
- Advanced knowledge of packet capture, dissection and protocol decoding
- Experience with SSL/TLS decryption
- Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc
- Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows
- Strong coding skills with an eye for using the right algorithms and data structures
- Excellent troubleshooting, analytical and decision-making skills
- Disciplined approach to documentation
- Ability to lead, partner, and collaborate cross functionally across an engineering organization
- Bachelor's or master's degree in engineering, Computer Science or equivalent experience
