
Senior Pega Manager
4 weeks ago
Key Responsibilities :
- Design and implement end-to-end solutions using Pega PRPC v7/v8+
- Develop case types, flows, activities, data pages, and UI components
- Integrate Pega with telecom OSS/BSS systems and third-party services (REST/SOAP)
- Automate business processes such as Order-to-Cash (O2C), service assurance, and fault management
- Participate in requirement gathering, technical design, and code reviews
- Collaborate with business analysts and QA teams to deliver high-quality solutions
- Optimize performance and troubleshoot issues in production environments
- Ensure adherence to Pega and enterprise development best Expectations :
Work with telecom concepts such as :- Customer onboarding and KYC
- Service provisioning and activation
- Product catalog and pricing models
- Trouble ticketing and network fault workflows
- Integrate with systems like CRM, billing, inventory, network management
- Support use cases across channels (web, IVR, Qualifications :
- 8+ years of hands-on experience with Pega PRPC- At least 3 years in telecommunications domain
- Strong knowledge of BPM principles and case lifecycle design
- Experience with data integration (REST, SOAP, MQ)
- Pega CSA / CSSA certification preferred
- Familiarity with Agile/Scrum methodology
- Strong communication and analytical Skills :
- Knowledge of OSS/BSS platforms (e.g., Amdocs, Netcracker, Ericsson)- Exposure to cloud deployments (Pega Cloud, AWS, GCP, Azure)
- Experience with DevOps tools like Jenkins, Git, CI/CD pipelines
(ref:hirist.tech)-
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