
Senior Manager, Operations
5 days ago
We are seeking a seasoned Lean Six Sigma Lead to elevate service delivery performance and drive enterprise-wide process excellence This role will be instrumental in optimizing delivery operations, embedding digital capabilities, and fostering a culture of continuous improvement across finance, risk, and advisory functions.
The ideal candidate combines deep Lean Six Sigma expertise with hands-on experience in service delivery management, process mapping, and technology-enabled transformation.
Responsibilities
Service Delivery Excellence
- Own and enhance service delivery frameworks across consulting support functions
- Monitor and improve delivery KPIs such as SLA adherence, turnaround time, and quality metrics
- Partner with delivery leads to identify performance gaps and implement corrective actions
- Drive client-centricity and operational agility across service lines
Process Mapping & Optimization
- Lead detailed process diagnostics using SIPOC, swimlane diagrams, and value stream mapping
- Identify inefficiencies, redundancies, and automation opportunities across delivery workflows
- Standardize and document best-in-class processes for scalability and compliance
Technology Enablement
- Partner with digital teams to implement automation solutions (e.g., RPA, low-code platforms, workflow orchestration)
- Leadership: Inspiring and motivating teams, fostering a positive work environment, and setting clear performance expectations.
- Communication and Stakeholder Management: Excelling in verbal and written communication to effectively interact with stakeholders at all levels, actively listening to client requirements, and conveying information clearly.
- Problem-Solving and Decision-Making: Strong analytical skills to identify problems early and develop effective solutions while considering potential impacts on stakeholders and project outcomes.
- Customer Focus: Prioritizing customer satisfaction, actively seeking feedback, and continuously refining service offerings to meet evolving demands.
- Adaptability and Resilience: Embracing change, adapting to shifting project requirements, and maintaining momentum even in challenging situations.
- Continuous Improvement: A commitment to continuous learning and staying informed about the latest trends, tools, and methodologies in service management.
- Teamwork and Collaboration: Working effectively in collaboration with team members and stakeholders to achieve shared goals.
Required Experience & Qualifications
- 10–15 years of experience in service delivery, process improvement, or operational excellence roles within a GCC or consulting environment
- Preferably Certified Lean Six Sigma Black Belt or Master Black Belt
- Strong experience in process mapping, reengineering, and performance measurement across finance and risk domains
- Familiarity with automation tools (e.g., UiPath, Automation Anywhere), BPM platforms (e.g., Appian, Pega), and process mining technologies
- Excellent facilitation, stakeholder management, and change leadership skills
- Bachelor's degree in engineering, Business, or related field; advanced degree preferred
Preferred Attributes
- Strategic thinker with hands-on execution capability
- Strong storytelling and visualization skills to influence senior stakeholders
- Passion for innovation and digital transformation
- Ability to work across cultures and global teams
What We Offer
- A high-impact role in shaping service delivery and operational excellence across global consulting support
- Access to cutting-edge tools and technologies for process transformation
- Collaborative culture with opportunities for leadership and growth
- Competitive compensation and continuous learning support
Relevant Experience
- Over 15 years of operational experience in financial research / analysis and automation.
Preferred
- CFA and or any finance certificate or Process Improvement Techniques / Certification (Lean, Six Sigma)
About Kroll
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you'll contribute to a supportive and collaborative work environment that empowers you to excel.
Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
In order to be considered for a position, you must formally apply via
-
Team Leadership
3 days ago
Delhi, Delhi, India Tax Manager Full time ₹ 15,00,000 - ₹ 25,00,000 per yearResponsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong relationships with customers, understanding their financial needs. Identify new business opportunities through market research and networking. Monitor team performance and implement strategies for...
-
Sr. Operations Manager
2 days ago
Delhi, Delhi, India Bahri Hospitality & Cuisines Full time ₹ 15,00,000 - ₹ 25,00,000 per yearDlifrance, a global bakery brand, is hiring a Senior Manager - Operations in India. The role requires 9+ years of F&B experience, expertise in central kitchen/store operations, SOPs, training, vendor negotiations, supply chain, food equipment, and menu innovation.Dlifrance, a global bakery brand, is hiring a Senior Manager - Operations in India. The role...
-
Senior Sales/Operations Manager
1 day ago
Delhi, Delhi, India Aakash Educational Services (AESL) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCandidates interested for applying can share their CV's to -Email: Contact Number: Key Responsibilities:Develop and implement effective sales strategies to achieve organizational sales goals.Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.Lead, manage, and motivate a large team of Team Leaders and Sales...
-
Senior Manager/associate Director: Operations
3 weeks ago
Delhi, Delhi, India Arthan Full timeAbout the job Senior Manager Associate Director Operations HR Finance Admin About us Arthan is a social enterprise committed to strengthening the impact sector ecosystem Arthan works with social organizations to build their capacity and capability in the areas of human capital executive search organizational development and thought...
-
Senior Manager, Operations
1 day ago
Delhi, Delhi, India Kroll Inc. Full time ₹ 15,00,000 - ₹ 20,00,000 per yearWe are seeking a seasoned Lean Six Sigma Lead to elevate service delivery performance and drive enterprise-wide process excellence This role will be instrumental in optimizing delivery operations, embedding digital capabilities, and fostering a culture of continuous improvement across finance, risk, and advisory functions.The ideal candidate combines deep...
-
Operations Manager
3 days ago
Delhi, Delhi, India Idlinama Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionIdlinama is a Tamil Nadu cuisine restaurant in New Delhi, built on a legacy of innovation and tradition. Our journey began with our great-great-grandfather, the inventor of the idli grinder, aimed at making cooking easier at home. Today, we serve authentic Tamil flavors prepared by native chefs, ranging from soft, cloud-like idlis to bold...
-
Delhi, Delhi, India Accedo Full time US$ 1,50,000 - US$ 2,00,000 per yearDescriptionPurpose of role:Mid-level leadership role in Service Management. Maintain excellent service uptime levels for both external services for clients and internal high impacting tools. Maintain Engineers and architects within the team and provide higher management with a clear high level overview of the team's activities and progress. Seniority is...
-
Senior Manager, Operations
7 days ago
Delhi, Delhi, India Kroll Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are seeking a seasoned Lean Six Sigma Lead to elevate service delivery performance and drive enterprise-wide process excellence This role will be instrumental in optimizing delivery operations, embedding digital capabilities, and fostering a culture of continuous improvement across finance, risk, and advisory functions.The ideal candidate combines deep...
-
Delhi, Delhi, India Field Operations Full time ₹ 6,00,000 - ₹ 12,00,000 per year**Location: Delhi, Delhi, IndiaJob ID:83958**We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to...
-
Senior Manager
6 days ago
Delhi, Delhi, India HLL Lifecare Full time ₹ 10,00,000 - ₹ 25,00,000 per yearTasksGovernment Liaisoning: Build and maintain strong relations with central and state governments.Business Development: Identify and pursue government tenders and institutional sales opportunities.Payment Realization: Ensure timely invoices and follow-up for payment collections.Supply Chain Management: Oversee the process from order receipt to delivery.Team...