Customer Support Representative

3 weeks ago

Kolhapur, India Central Data Storage Full time

About Central Data Storage

Central Data Storage is a premier provider of data backup and recovery solutions, committed to safeguarding our clients' critical data with cutting-edge technology and unrivaled customer service. We pride ourselves on creating long-lasting relationships with our customers by consistently delivering reliable and secure solutions that inspire confidence and trust.


Job Summary

We are seeking a motivated and customer-centric Customer Support Representative to join our dynamic team at Central Data Storage. In this role, you will be the front-line voice for our customers, ensuring they receive prompt and comprehensive technical support for our data storage and recovery solutions. You will be responsible for addressing customer inquiries, troubleshooting issues, and driving overall satisfaction by resolving concerns efficiently. This role involves handling a range of customer interactions across phone, email, and live chat, while also focusing on subscription renewals and relationship-building.


Key Responsibilities


Customer Support:

  • Respond swiftly to customer inquiries and requests via phone, email, and live chat, ensuring all interactions are addressed with professionalism and empathy.
  • Provide detailed technical support for our data storage and recovery products, troubleshooting complex issues and guiding customers through solutions.
  • Maintain accurate and detailed records of customer interactions, resolutions, and follow-up actions, ensuring a high standard of service documentation.
  • Continuously strive to exceed customer expectations, providing exceptional service in every interaction.


Subscription Renewal:

  • Proactively engage with customers to manage subscription renewals, addressing any concerns or queries to ensure a smooth renewal process.
  • Leverage customer insights to identify opportunities to cross-sell or upsell additional services and products that would benefit the client.
  • Build long-term relationships with customers, driving engagement and loyalty through personalized communication.


Customer Satisfaction:

  • Actively listen to customer feedback and provide insights on how to enhance our offerings or customer experience.
  • Effectively resolve customer complaints or escalations, ensuring a timely and satisfactory resolution.
  • Promote a positive customer experience by anticipating needs and offering proactive solutions.


Technical Troubleshooting:

  • Diagnose and resolve technical challenges related to our data storage and recovery services, working closely with customers to resolve issues swiftly.
  • Clearly and concisely explain technical concepts and solutions to non-technical users, ensuring customer confidence and understanding.
  • Apply advanced technical skills to identify root causes and implement lasting solutions, minimizing future technical disruptions.


Backup Monitoring and Verification:

  • Proactively monitor customer backups to ensure they are completed successfully and consistently, immediately addressing any discrepancies or failures.
  • Verify the integrity and recoverability of backed-up data, ensuring customers can restore files when needed.
  • Communicate backup status updates with customers, reinforcing the importance of consistent data protection practices.


IT Partner Coordination:

  • Maintain regular and open communication with assigned IT partners, providing updates on customer satisfaction and service performance.
  • Collaborate with IT partners to identify potential new business opportunities and strategies for growth, ensuring a cohesive approach to customer service.
  • Provide detailed account reports and performance metrics to IT partners, fostering strong relationships.


Machine Metrics Monitoring:

  • Monitor critical machine metrics, such as underutilization, outdated software, or network disconnects, and proactively address concerns.
  • Collaborate with internal teams to improve machine utilization and operational efficiency.
  • Recommend actionable improvements to optimize machine performance and ensure smooth operational workflows.


Qualifications:

  • Bachelor's degree or equivalent professional experience.
  • Minimum 2-3 years of experience in a customer support role, preferably within a SaaS environment.
  • Exceptional written and verbal communication skills, with the ability to articulate complex technical issues clearly and concisely.
  • Strong technical aptitude, analytical skills, and problem-solving abilities.
  • Proven ability to thrive in a fast-paced, customer-centric environment, handling multiple tasks and priorities effectively.
  • Familiarity with data storage and recovery solutions or similar technologies is highly desirable.
  • Hands-on experience using Slack, Monday.com, Google Meet, CRM’s (Close, Hubspot)
  • Ability to work within the CST time zone (5 PM IST-5 AM IST)
  • Own laptop required.
  • Previous experience in the cybersecurity or data storage industry.
  • In-depth knowledge of common data storage protocols, concepts, and technologies.
  • Certifications in customer service, technical support, or relevant fields are a plus.


Benefits:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for continuous professional growth, development, and certification.
  • Enjoy a collaborative and supportive team environment that fosters innovation and creativity.
  • Participate in virtual team lunches, yearly team retreats, and company-wide events designed to celebrate our successes and strengthen team bonds.
  • Benefit from attractive incentive programs that reward exceptional performance and contribution.


If you're passionate about customer support, enjoy solving technical problems, and want to grow with a forward-thinking company, we encourage you to apply and become a key part of our success at Central Data Storage

  • Customer Service Representative

    6 months ago

    Kolhapur, India Pacific Placements and Business Consultancy Full time

    Job Position - Customer Service Representative Location - Kolhapur Job Description - Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Responsibilities and Duties -...

  • Medical Representative

    6 months ago

    Kolhapur, India Curega Healthcare Pvt Ltd Full time

    We are looking for a persuasive medical representative to promote and sell company medications to doctors, pharmacists, and other relevant healthcare professionals. The medical representative’s responsibilities include persuading potential customers to purchase company medications, identifying prospective business opportunities for the company, and...

  • Medical Representative

    6 months ago

    Kolhapur, India Curega Healthcare Pvt Ltd Full time

    We are looking for a persuasive medical representative to promote and sell company medications to doctors, pharmacists, and other relevant healthcare professionals. The medical representative’s responsibilities include persuading potential customers to purchase company medications, identifying prospective business opportunities for the company, and...

  • Medical Representative

    6 months ago

    Kolhapur, India Curega Healthcare Pvt Ltd Full time

    We are looking for a persuasive medical representative to promote and sell company medications to doctors, pharmacists, and other relevant healthcare professionals. The medical representative’s responsibilities include persuading potential customers to purchase company medications, identifying prospective business opportunities for the company, and...

  • Sales Representative

    6 months ago

    Kolhapur, India Sayyadri Officemate Manufacturing Pvt Ltd Full time

    post Name : Sales Representative Role: - Serves customers by selling products and meeting customer needs. - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. - Adjusts content of sales presentations by studying the...

  • Sales Representative

    6 months ago

    Kolhapur, India Pacific Placements and Business Consultancy Full time

    Job Position - Sales Representative Location - Kolhapur Job Description - Sales representatives present and sell products or services to organizations, businesses or government agencies. They contact potential buyers, present products and services, answer questions and discuss pricing. Responsibilities and Duties - Generating leads. - Meeting or exceeding...

  • Customer Service Representative

    6 months ago

    Kolhapur, India Tej Couriers Full time

    Promote excellent customer service and ensure satisfaction is delivered consistently - Troubleshoot shipping issues and customer complaints that arise and work to solve them. - Build a strong relationship with customer in terms of high confidence level - Communicate and follow-up with customer on the status of their shipments or deliveries. - Comply with...

  • Customer Service Representative

    6 months ago

    Kolhapur, India Greenwash Agro Pvt Ltd Full time

    Handle customer complaints and solve problems - Provide good on-time service by assisting customer with any query - Take feedback and promote offers to customer - Prompt response and follow-up on all issues **Salary**: ₹7,000.00 - ₹8,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Commission pay -...

  • Sales Development Representative

    3 weeks ago

    Kolhapur, India Qoruz Full time

    Sales Development Representative Location - HSR Layout, BangaloreBudget - 5 to 8 LPA (Based on Experience)About the Role:We are currently looking for a Sales Development Representative with the right energy, competitive spirit, and personal drive to be the leading force that fuels our growing client relationships in our Indian market.The candidate for this...

  • Sales Executive

    6 months ago

    Kolhapur, India Sharangdhar Pharmaceutical Pvt Ltd, Pune Full time

    **We are looking for Sales Field Executive / Medical Representative for Kolhapur District** **Company**:Sharangdhar Pharmaceuticals Pvt Ltd, Pune** **Sharangdhar Pharmaceuticals Pvt. Ltd is leading manufacturer of Ayurvedic Products and have outstanding levels of customer satisfaction in India and abroad for last more than 35 years. The company has a range...

  • Medical Representative

    6 months ago

    Kolhapur, India Auraderm pharmaceuticals Full time

    In Auraderm Pharmaceuticals, a Medical representative is responsible for promoting the company's products to healthcare professionals, building and maintaining relationships, gathering market intelligence, generating sales and delivering excellent customer service. **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per...

  • Sales Representative

    2 months ago

    Kolhapur, India IndiaNile Full time

    The **Sales Representative** is responsible for driving growth within the agency channel through strategic sales initiatives, team management, and relationship building. **Responsibilities**: - Develop and implement sales strategies for agency growth. - Manage and oversee sales team performance. - Build and maintain strong agency partner relationships. -...

  • MJ | BPO

    3 weeks ago

    kolhapur, India MJ Full time

    Responsibilities6 days working rotational shift & 1 rotational offExcellent communication Skills. – (ENGLISH AND HINDI: MANDATORY)Preferable experience in Voice ProcessQualificationsPUC / GraduationAny Customer Support exp - (6 Months - 2 Yrs)Freshers are also eligible

  • Product Support Consultant

    3 weeks ago

    Kolhapur, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Hi ConnectionsTeamware is hiring for Product Support Consultant roleLocation: BangaloreExperience:4-8yearsShift Timing: APAC/EMEA/US Shifts (24x7 rotational)About the Role: As a Customer Support Specialist for Captivate Prime LMS, you will be at the forefront of delivering exceptional support for T2/T3 issues. You will handle complex technical and...

  • High Ticket Sales Representative

    6 months ago

    Kolhapur, India Rabaadi Financial Services Full time

    Part-Time Commission-Based Sales Opportunity: Investment Services Company: Rabaadi Financial Services Rabaadi Financial Services, a specialized investment service provider specializing in Mutual Funds, Portfolio Management Services, and Alternative Investment Funds, is seeking experienced sales professionals with expertise in corporate insurance sales,...

  • Linux Technical Support Engineer

    1 month ago

    Kolhapur, India ClearTrail Technologies Full time

    Job Title: Technical Support EngineerRole Software and Hardware Infrastructure Implementation and SupportExperience: 2 to 5 years of experience in the role of Software and Hardware Infrastructure implementation and supportEducation: BE (IT/Computers), MCAWork Location: Indore– Work from office What is your Role?You will work in a multi-functional role...

  • Sales Representative- Kolhapur

    6 months ago

    Kolhapur, India Kokuyo Camlin Full time

    Location - KOLHAPUR - Business/Function - Not Specified - Band - Not Specified **Job Reference** - JR00000551 **Job Summary** - Job Summary not provided **Job Purpose** Serve customer by selling products and meeting customer needs. **Job Duties & Key Responsibilities** - Duties and Responsibilities - Visiting the retails outlets on daily basis as per...

  • Customer Care Executive

    6 months ago

    Kolhapur, India The Urban Story Full time

    Welcome the customer by greeting them Greet every customer Make a happy ending to customer’s shopping experience Take Feedback while customers are waiting in queue for billing Pay: ₹10,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance...

  • Customer Service Assistant

    6 months ago

    Kolhapur, India Reshimbandhan Services Full time

    Job Description - Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Responsibilities and Duties - Serves customers by providing product and service information and...

  • Sales Representative

    2 months ago

    Kolhapur, India KREDIT foundation Full time

    Educate and inform clients about the company’s products, services and special offers. - Attend to client complaints and resolve issues promptly. - Conduct customer satisfaction surveys and recommend ways of improving client satisfaction. - Work with internal departments to ensure company meets clients’ expectations. - Oversee customer relationship...