Intertec Systems

1 day ago

Navi Mumbai, India Intertec Systems Full time

Key Responsibilities :- Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.- Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.- Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access.- Troubleshoot and resolve issues related to user access and permissions.- Collaborate with Level 2 support and other teams to escalate and resolve complex issues.- Document and maintain support procedures, ensuring they are up-to-date and accessible.- Provide training and guidance to end-users on best practices for accessing and using Oracle Fusion applications.- Participate in regular team meetings and contribute to continuous improvement initiatives.Technical Skills/Competencies :- The Level 1 Application Support Specialist will be responsible for providing first-line support for Oracle Fusion applications, focusing on user provisioning and application-level access provisioning. - This role requires a proactive individual with strong problem-solving skills and excellent communication abilities.- Proven experience in application support, preferably with Oracle Fusion.- Strong understanding of user provisioning and application-level access provisioning within Oracle Fusion.- Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry.- Excellent problem-solving skills and attention to detail.- Strong communication skills, both written and verbal.- Ability to work independently and as part of a team.- Familiarity with ITIL processes and best practices is a plus.MANDATORY : - Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry.- Excellent problem-solving skills and attention to detail.- Strong communication skills, both written and verbal.- Ability to work independently and as part of a team.- Familiarity with ITIL processes and best practices is a plus.Desired Skills and Experience :- Oracle Fusion Applications (OFA), Troubleshooting, Level 1, Oracle E-Business Suite, ITIL, Microsoft Certified Technology, Service Desk, Oracle Applications (ref:hirist.tech)

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